Someone’s Brain Needs A Reset

, , , , , , | Working | November 6, 2020

I work in internal IT for a retail company. A lot of our support is password resets. I had this conversation with a user the other day.

User: “I need my ID for [program].”

Me: “Are you looking for your username or a password?”

User: “My user ID. I can’t sign in.”

Me: “What are you using for the username right now?”

User: “My employee ID”

Me: “It doesn’t use your ID; it uses your company email.”

I read the user his email.

User: “Oh, let me try that.”

A few seconds pass.

User: “It’s still not letting me in.”

Me: “What are you using for the username?”

User: “My employee ID.”

Me: *Headdesk* “It doesn’t use your employee ID; it uses your company email.”

I read the email address again.

I ended up also needing to provide him with a temporary password because he’d forgotten it, but it took another five minutes because he kept trying to use his employee ID as the username instead of the company email. The page itself also says that the username is in this format: firstname.lastname@[Company Website].

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