This Kind Of Confusion Is Not Unique
Me: “Morning, [Medical Clinic], this is Bromleigh. How can I help?”
Caller: “What was your name again?”
Me: “Bromleigh.”
Caller: “Ashley?”
Me: “Bromleigh.”
Caller: “Kylie?”
Me: “Bromleigh. But it’s okay. How can I help?”
I’m not too fussed about people misunderstanding my name, but this gentleman definitely takes it to the next level. The caller proceeds to make an appointment but somehow goes back to wanting my name.
Caller: “How do you spell your name?”
Me: “B-R-O-M—”
Caller: “T?”
Me: “B for ‘book.’”
Caller: “C?”
Me: “B for ‘black.’”
Caller: “Carly?”
Me: “No, sorry. But it’s okay. It’s spelled a little unique.”
Caller: “Ashley?”
Me: “Bromleigh.”
Caller: “Brom. Lee?”
Me: “Yes.”
Caller: “How do you spell?”
Me: “Any way you like. I’m not concerned.”
Caller: “How do you spell it? How do you spell?”
Me: “B for ‘Bob.’ R for ‘Rodger.’ O for ‘opal’—”
Caller: “Bronte?”
Me: “Yep.”
Caller: “B-R-O-N-T-E?”
Me: “Yes.”
Caller: “That’s not unique!”
I could only laugh when we finally hung up.
Question of the Week
Have you ever served a bad customer who got what they deserved?
