It’s All Bun And Games Until It Isn’t

I’m working at a semi-fast food burger chain, where all the food is prepared fresh and takes a little time. At this time, I’m in charge of cash — taking orders in person and on the phone, as well as taking payments. I get an angry phone call.

Me: “Hi, [Store] at [Location], this is [My Name] speaking. How can I help you today?”

Customer: “I got no burger buns!”

Me: “Oh, no! What do you mean?”

Customer: “I ordered bowl buns and I got no buns!”

I can tell this customer’s first language isn’t English, and I totally understand where she’s coming from, but…

Me: “Where did you place your order, ma’am?”

Customer: “[Delivery Service]! And I got no buns! I wanted bowl buns!”

Me: “What’s the name on the order, ma’am?”

Customer: “[Customer].”

I check the order. It’s a pretty standard order: three burgers and a large fry. But she ordered all her burgers in our BOWL option. Burger bowls, for those of you who don’t know, is a tinfoil or paper containers that some stores use instead of buns. It’s a gluten-free option, like Lettuce Wraps, but much more of a hassle.

Me: “Ma’am, I can see you ordered three burgers in bowls.”

Customer: “Yes! Burger bowls! And I got no buns!”

Me: “Ma’am, burger bowls are a gluten-free, bun-free option that we offer. They come in tinfoil bowls—”

Customer: “No! It is meant to be a bun bowl! Burger bowl has buns!”

Me: “I’m sorry, ma’am, but we gave you your order exactly as you ordered it. For next time, burger bowls are bun-less. Have a great day!”

That’s still my favourite phone call I’ve taken to date. I think she might have gotten them mixed up for those taco shells that double as bowls, which would be weird to me for a burger, to be honest, but to each their own.