If You Bluff Online, They Can Still See Your Tells
(I work in a very small restaurant, and as such we don’t take reservations because we don’t have enough tables to hold any without our wait being ridiculously high. We don’t have a website, though, and it’s my job to answer the phone, so I field a lot of reservation questions.)
Me: “Thank you for calling [Restaurant]. How can I help you?”
Customer: “I’d like to make a reservation.”
Me: “I’m sorry, but we don’t take reservations.”
Customer: “Well, I’m looking at a website that says you do!”
Me: “I’m sorry, but we don’t have a website. If you’d give me the name of it, I’ll let my manager know so it can be taken down, as it wasn’t created by us.”
Customer: “Uh…”
(Yeah, that’s what I thought.)
This story is part of the Customers Bluffing roundup!
Read the next Customers Bluffing roundup story!
Read the Customers Bluffing roundup!
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?
