If You Bluff Online, They Can Still See Your Tells
(I work in a very small restaurant, and as such we don’t take reservations because we don’t have enough tables to hold any without our wait being ridiculously high. We don’t have a website, though, and it’s my job to answer the phone, so I field a lot of reservation questions.)
Me: “Thank you for calling [Restaurant]. How can I help you?”
Customer: “I’d like to make a reservation.”
Me: “I’m sorry, but we don’t take reservations.”
Customer: “Well, I’m looking at a website that says you do!”
Me: “I’m sorry, but we don’t have a website. If you’d give me the name of it, I’ll let my manager know so it can be taken down, as it wasn’t created by us.”
Customer: “Uh…”
(Yeah, that’s what I thought.)
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Question of the Week
Have you ever served a bad customer who got what they deserved?
