Hair Is Where The Heart Is

, , | | Hopeless | March 18, 2016

Original Story: Hair Is Where The Heart Is

Friends In Unusual Places

, , , | New Zealand | Hopeless | March 18, 2016

Me: “How can I help you today?”

Customer: “I’m looking for a parcel.”

Me: “May I have your tracking number, please?”

Customer: “My what?”

Me: “Your tracking number. All of our parcels have tracking numbers which the sender can give you if you do not have it.”

Customer: “Why don’t you have it?”

Me: “Because I didn’t send you the parcel.”

Customer: “So, who did then?”

Me: “Sir, do you not know who sent you the item?”

Customer: “No, but my neighbor just had something delivered and I want one too. So send me something now!”

(The caller then muffles the phone and I can hear what sounds like sobs.)

Me: “Sir, are you okay?”

Customer: “I’m so lonely and I just wanted to get a present!” *more sobbing*

Customer: “I’m so lonely!”

Me: *speechless*

Customer: “Never mind, I’ll go now…”

Me: “Sir… wait. We do have a parcel for you. I just need to confirm your address to send it to you. It will be there this afternoon!”

(After he gives me his address, I have a quick whip around the call center and we get a card signed by the team, put in a few chocolate bars with other happy bits and pieces, and send it to him. He calls the next day and thanks us all. Now, he rings once a week on average, and we are all happy to chat with him.)

Making A Hug(e) Difference

, , , , | Los Angeles, CA, USA | Hopeless | March 18, 2016

(I’m having a very bad day, having dealt with a series of unpleasant customers. I have a half-hearted smile on my face, when a six year old boy walks in. He stares at me for a second, then gives me a hug.)

Me: “Thanks, but where is your mommy?”

Boy: “She’ll be here soon.”

Me: “She might not want you hugging random strangers.”

(He shakes his head.)

Boy: “Mommy says retail people need more hugs. You looked like you needed one.”

No Pranks, Just Thanks

, , | Eugene, OR, USA | Hopeless | March 18, 2016

(I am shelving DVDs in a library when a man comes in with a boy who appears to be autistic. The boy sees a movie about Thanksgiving.)

Boy: “Thanksgiving! I love Thanksgiving! I’m thankful… I’m thankful for… I’m thankful for my friends at school!”

Caretaker: “You’re thankful for your friends at school?”

Boy: “Yeah! Yeah and… and… what are you thankful for? Are you thankful for your friends?”

Caretaker: *no response*

Boy: “Are you thankful for me?”

Caretaker: “I’m thankful for you, kid. I’m more thankful for you than all my friends in the world.”

Boy: *smiles*

Once A Marine, Always A Marine

, , , | San Rafael, CA, USA | Hopeless | March 17, 2016

(I am a bookseller working toward a teaching credential. While I am not exactly poor, my pay is not stellar, and it is occasionally a stretch for me to manage loans and bills. While walking home from work, I see a middle-aged man asking for money on the corner. He appears to be a veteran. I scrounge around in my purse for change and only find a penny, but I walk up to him, anyway.)

Me: “Hey. I’m one of those jerks who doesn’t carry a lot of cash. So, this is all I have. I hope it helps.”

(I press the penny into the palm of the veteran’s hand. He looks at me. When he speaks, I can tell that he’s not all there, but he sounds genuine.)

Veteran: “You know what? If that’s all you have, then take this.”

(To my amazement, he presses a one dollar bill into my palm. I shake my head and try to give it back to him.)

Me: “No. You need it more than I do.”

Veteran: “You know what? Take it. I was in the Marines. And my job was to protect this country. And help poor people.”

(Overcome with emotion, I impulsively salute at the veteran. He immediately snaps into a military salute in response. I thank him and start walking again, and he calls after me.)

Veteran: “Hey! Don’t you be spending that on alcohol, now!”

Me: “I won’t, sir!”

(True to my word, I converted the dollar into quarters for laundry, which I desperately needed to do. It really goes to show how some people, even in their greatest hours of need, will still go out of their way to help others out. Wherever you are now, sir, thank you – and to everyone else, please remember to support your troops, since many of them, after the fight, will need all the love they can get.)

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