Hi, It’s A Caller, And Yes They’re The Problem
Me: “Thank you for calling. How can I help you?”
Caller: “Can you hum the tune to that Taylor Swift song?”
Me: “Excuse me?”
Caller: “That Taylor Swift song! She says ‘hi’ and then how she’s a problem.”
Me: “You want me to sing that song?”
Caller: “No! Hum it. I forgot how it goes.”
Me: “Ma’am, you are calling [Bank].”
Caller: “Yes, but I need that tune! It’s bank-related, I swear.”
Against my better judgment, and quietly enough so that I don’t get strange looks from my coworkers, I hum the chorus tune to Taylor Swift’s song “Anti-Hero.”
Caller: *Singing along* “Five… it’s three, nine the problem, it’s three… Got it! Thanks!” *Click*
Did she just remember her PIN using a Taylor Swift song? And say it out loud to me? Looks like someone is going to get a forced PIN change in the mail…
Question of the Week
Have you ever met a customer who thought the world revolved around them?
