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Hi, It’s A Caller, And Yes They’re The Problem

, , , , , , , , | Right | November 20, 2023

Me: “Thank you for calling. How can I help you?”

Caller: “Can you hum the tune to that Taylor Swift song?”

Me: “Excuse me?”

Caller: “That Taylor Swift song! She says ‘hi’ and then how she’s a problem.”

Me: “You want me to sing that song?”

Caller: “No! Hum it. I forgot how it goes.”

Me: “Ma’am, you are calling [Bank].”

Caller: “Yes, but I need that tune! It’s bank-related, I swear.”

Against my better judgment, and quietly enough so that I don’t get strange looks from my coworkers, I hum the chorus tune to Taylor Swift’s song “Anti-Hero.”

Caller: *Singing along* “Five… it’s three, nine the problem, it’s three… Got it! Thanks!” *Click*

Did she just remember her PIN using a Taylor Swift song? And say it out loud to me? Looks like someone is going to get a forced PIN change in the mail…

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