He Screen Shot And Missed

I work in customer service helping customers via phone and email. A customer emails in about an error message on our site, but I’m not able to recreate the error.

I ask him to send in a screenshot of what he entered and the error message he received, so that I can see if there’s something he’s doing that I’m not. I never receive a reply from him and just assume that he figured out the issue and managed to place his order.

Fast forward to about a week later when I receive an envelope on my desk. Upon opening it, I find a physical print out of the man’s screen, showing the error.

I’ve since specified that people should email me the screenshot, not just send it to me.