Not So Sweet About The Tea

, , , , | Right | February 19, 2021

I work at a restaurant that is half restaurant, half ice cream store. A drive-thru customer has placed an order and requested fresh fries.

There are four other cars behind her when she gets to the second window. My employee opens the window, hands her the drinks, and asks her to pull to the left to wait on her fries. A few seconds later, after the customer pulls around, my employee says:

Employee: “She asked for a free drink for waiting. I told her no.”

After three minutes, her fries are ready, and a different employee takes the order out. The customer asks her:

Customer: “Where is my sweet tea?”

Employee: “Did you pay for a sweet tea?”

Customer: “No.”

The employee walks off. A minute later, the lady sends her eight-or-so-year-old son in. He is trying to eat his sandwich, and he asks the person at the front counter for his mom’s sweet tea. They tell him his mom didn’t pay for a sweet tea. He walks out.

I sit there and watch as she speeds across the parking lot, barely missing a parking lot light, and pulls back into the drive-thru. She doesn’t even wait for someone to answer; she just starts screaming.

Customer: “I don’t understand this. You asked me to pull around to wait for my food, and you can’t even give me a f****** free drink! I should be compensated for pulling around! I want to speak to your manager now!

I take a deep breath and hit the button on my headset.

Me: “Ma’am, you specifically requested an item cooked to order. The amount of time you waited would have been the same whether we pulled you around or not. Your request for a free drink just because of being pulled around is denied. We pulled you because the people behind you were not waiting on fries but had ordered ice cream. Is there anything else I can help you with today?”

She screamed and drove off.

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