Me: “**** Pizza, **** speaking. How can I help you?”

Customer: “Hi, I need directions to your store.”

Me: “OK, we’re located at **** Drive and **** Street.”

Customer: “So, if I come out of my driveway, do I turn left or right? East or West?

Me: “Uh… do you have a computer?”

Customer: “Yes, but why?”

Me: “Well, there’s this website, Mapquest.com–they should be able to help you.”

Customer: “Oh, well how do I get to Mapquest? Left or right?”