Coming Soon: GetRobots.com
Me: “Thank you for calling Gift Card Support. This is [My Name]. Can I have your name, please?”
Customer: “Oh! Uh! You don’t have an automated service?”
Me: “I’m sorry, sir… What do you mean?”
Customer: “Automated service: a recording answering the call, and not an actual person.”
Me: “No, sir. How can I help you today?”
Customer: “Uh, um… I don’t want to deal with a real person. I want a recording.”
Me: “Sorry, sir, but all you have is me. Do you want to check the balance on your card?”
Customer: *voice trembling* “You know what? Never mind, I was expecting this to be an automated service.” *click*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.