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, , , | Right | February 23, 2009

Me: “Thank you for calling Gift Card Support. This is [My Name]. Can I have your name, please?”

Customer: “Oh! Uh! You don’t have an automated service?”

Me: “I’m sorry, sir… What do you mean?”

Customer: “Automated service: a recording answering the call, and not an actual person.”

Me: “No, sir. How can I help you today?”

Customer: “Uh, um… I don’t want to deal with a real person. I want a recording.”

Me: “Sorry, sir, but all you have is me. Do you want to check the balance on your card?”

Customer: *voice trembling* “You know what? Never mind, I was expecting this to be an automated service.” *click*