Don’t Discount The Customer’s Ability To Discount, Part 12

, , , , , | Right | December 25, 2018

(It’s currently November, which means we’re now starting to sell Christmas products, including a small fake Christmas tree and ornaments. A coworker and I are working at the cash registers when I overhear my coworker speaking with the person she is helping. The customer has brought up a small Christmas tree and a couple of ornaments.)

Customer: “So, since I’m buying these, I can get 50% off?”

Coworker: “I’m sorry?”

Customer: “I’m buying the tree and the ornaments together, so I get 50% off.”

Coworker: “I’m sorry, but it doesn’t work like that. I can give you 25% off since we are having a promotion where if you spend $50 or more you get 25% off your purchase, and these products definitely put you over $50.”

Customer: “But I’m buying these together, so I should get 50% off.”

Coworker: “Ma’am, I just can’t give you 50% off; that’s not how it works.”

Customer: “This is ridiculous!” *stomps off, leaving everything behind*

Me: “Did she just demand 50% off her purchase for no reason?”

Coworker: “I don’t even know where she’s pulling that number from; as far as I can tell she’s just making it up.”

Me: “If she was just going to make up a discount she liked, why didn’t she just go for broke and go 100% off?”

(Throughout the rest of the shift, I kept bugging her, asking my coworker for 50% off of stuff, and just asking her if I can just take stuff home for free.)

Related:
Don’t Discount The Customer’s Ability To Discount, Part 11
Don’t Discount The Customer’s Ability To Discount, Part 10
Don’t Discount The Customer’s Ability To Discount, Part 9

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