Doesn’t Understand The Custom Part Of Customer, Part 18
Our bookstore also sells movies and music. One night, I get a call:
Me: “[Store], [My Name] speaking.”
Caller: “Hello, I was wondering what your policy is for movies.”
Me: “We give you thirty days with receipt, but they have to be unopened.”
Caller: “What do you mean?”
Me: “If you tear the plastic sealing the movies off, we won’t take it back.”
Caller: “But I just want to watch it and return it!”
Me: “We don’t do that. We’re a store, not a rental place. Have you tried Blockbuster?”
Yes, I’m dating this story!
Caller: “But I found you in the Yellow Pages, and it says you do!”
Me: “No, sir. [Store] is a store. I can promise you that we’ve never rented movies.”
He grumbled and hung up. We got three other calls in a similar vein that night.
The manager eventually found that our store had been listed under the heading “Renting OR Buying” for movies. I guess “OR” and “AND” mean the same thing to some people?
Related:
Doesn’t Understand The Custom Part Of Customer, Part 17
Doesn’t Understand The Custom Part Of Customer, Part 16
Doesn’t Understand The Custom Part Of Customer, Part 15
Doesn’t Understand The Custom Part Of Customer, Part 14
Doesn’t Understand The Custom Part Of Customer, Part 13
Question of the Week
Have you ever served a bad customer who got what they deserved?
