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Doesn’t Understand The Custom Part Of Customer, Part 14

, , , | Right | March 16, 2019

(I work in a store that sells various kitchenware items, including electrical products. A perfectly pleasant lady whom I have just served at the till approaches me at the door on her way out.)

Customer: “Dear, can I ask you a quick question?”

Me: “Sure! How can I help?”

Customer: “Well, you probably can’t do anything about this, but I have a [Brand Name] food mixer that I purchased, but never have used. It was over a year ago, but it’s just too powerful! I switched it on once, but it scared me! Am I able to return it to you? Can you do something with it?”

(Our policy includes a several-year guarantee on electricals, so returning it with a proof of purchase would be totally fine in this case.)

Me: “Oh, no! Okay, do you have a receipt for it?”

Customer: “I expect so!”

Me: “Then that’s fine. Just bring it in to us and we can issue a refund to you with your store receipt.”

Customer: “That’s wonderful! It’s from [Different Store], and I’ll bring it in next time!”

Me: *blink* “Wait, I’m sorry; did you purchase the mixer here?”

Customer: “Oh, no, dear, from [Different Store]. Is that a problem?”

Me: “Ah. I’m afraid so. We can’t accept returns or issue refunds for products purchased from other companies, I’m sorry.”

Customer: *visibly disappointed* “Oh. Right… Even with a receipt?”

Me: “Yes, I’m sorry.”

Customer: “Oh. Well… What would you suggest I do with it?”

Me: “Hmm. Have you considered eBay?”

Customer: “Oh, that’s a good idea! I’ll get my daughter to help me with that!”

Me: “All right, then; good luck!”

Customer: “Thank you, dear!”

Related:
Doesn’t Understand The Custom Part Of Customer, Part 13
Doesn’t Understand The Custom Part Of Customer, Part 12
Doesn’t Understand The Custom Part Of Customer, Part 11

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