Doesn’t Understand The Custom Part Of Customer, Part 16

, , , , | Right | March 20, 2020

(I recently started working at a locally-owned thrift store that benefits the less fortunate people in our area. This takes place on my fourth day of work. A customer comes up to me carrying a stand of some sort, which I later find out is for cymbals for a drum set.)

Customer: “Can you do $10 for this?”

(The original price is $12.99. As we are a store, not a garage sale; the price on the tag is final unless it has been on the floor for a long period of time. I look at the tag and see that it was just put out yesterday.)

Me: “I’m sorry, sir, but this was just put out yesterday so I can’t lower the price.”

Customer: “Why?”

Me: “Because it just got onto the floor yesterday.”

Customer: “But it doesn’t even have the cymbals on it.”

Me: “I understand that, sir, but it is still a nice, working stand.”

(He tests it out to make sure that it adjusts and everything properly and then tells me that he “might” get it. A few minutes later, I see him walking to the cash register.)

Customer: “I am going to leave the tag here and take the stand to the truck. My wife is going to pay for it.”

(There is no wife or anyone to speak of around.)

Me: “I am sorry, sir. You can’t take it out of the store until you have paid for it.”

Customer: “Why?”

Me: “Because… you haven’t paid for it.”

Customer: “But my wife is going to pay for it!” *still no wife around*

Me: “Sir, once your wife has paid, then you can take it.”

(The customer is really getting irate and giving off an aggressive vibe. He leaves to go to his truck after his wife finally comes to pay, and she doesn’t even have a way to pay. One of their children has to get his credit card from him, which he understands to mean that I have rejected some other form of payment, and storms back into the store. After they have checked out and left, the next customer comes up. I am shaking a bit and trying to calm myself down as I am the only one on the floor.)

Next Customer: “Sweetie, you handled that with great tact. Better than I would have!”

Lady Behind Her: “Yeah, honey, you did good! Don’t worry; we were ready to circle the wagons if anything had happened!”

(The next several customers were great, and one even told me that I was a blessing to him, which almost made me cry right there.)

Related:
Doesn’t Understand The Custom Part Of Customer, Part 15
Doesn’t Understand The Custom Part Of Customer, Part 14
Doesn’t Understand The Custom Part Of Customer, Part 13

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