You Try To Get Someone An Override…
Back when I worked at an electronics store, I had a customer who had an extended warranty expire literally two days from the day he brought his VCR in for repair. I was working on getting an override from corporate because his VCR warranty expired on Thanksgiving Day, and you know how busy we are the two days after.
He got upset because it was taking so long, and he threw the VCR at me, causing thirteen stitches on my scalp.
Ironically, the override happened shortly afterward, and he lost it again when I told him we couldn’t repair a unit damaged by customer abuse.
The police were called. The guy was arrested and I went to hospital.
He got six weeks in jail, was instructed to attend anger management, and was court-ordered not to step into a [Store] in our county for an infinite period of time.
This story is part of the Thanksgiving 2022 roundup!
Read the next Thanksgiving 2022 roundup story!
Read the Thanksgiving 2022 roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
