Yes, They HAVE Tried Turning It Off And On Again

I work in IT for a retail company. With quarantine stuff going on, our stores are closed, but we still have a massive online presence and the salespeople are encouraged to reach out to their customers and offer items, make sales, etc.

Because of this, we’ve had an uptick in the number of salespeople who are calling to reset their passwords for one of the selling systems. IT doesn’t have the ability, for various reasons, to reset this particular password; for this one, we can only walk the users through resetting it.

I get a call from a user who’s trying to do this on her cell phone.

Me: “If it’s asking you to register, you’re following the wrong path. You’ll need to go back to the sign-in.”

User: “How do I do that?”

Me: “Hit the back button on your browser.”

User: “I don’t have a browser; I’m on an iPhone.”

Me: *Facepalm* “Browser is how you access the Internet. So, the page you’re on is in the browser. Do you have a back button or an arrow?”

User: “Oh, I think I got it.”

Pause.

User: “I turned my iPhone on and off.”

Me: *Head-desk*