Wireless, Clueless, Hopeless, Part 44
A few years ago, I was working as tech support for a security system company.
Me: “Tech support, this is [My Name]. How can I help?”
Customer: “I was just looking to get help with setting up my cameras.”
Me: “I would definitely be happy to help. First, you are going to need to go to the camera and press and hold the WPS button until the LED is flashing blue.”
Customer: “Okay, the little light is flashing.”
Me: “Okay. Now I need you to go to your router and press and hold the button for three seconds.”
Customer: “My what?”
Me: “Your router — it’s the box for your Internet.”
Customer: “But I ordered the Wi-Fi.”
Me: “I’m sorry?”
Customer: “I ordered the Wi-Fi; this system was supposed to have Wi-Fi.”
Me: *Facepalm* “Yes, the system is Wi-Fi capable, but you need to have Internet for it to work.”
Customer: “But is supposed to have Wi-Fi; that’s what I paid for.”
We go back and forth like this for a few minutes
Me: “Ma’am, you will need to get Internet for the cameras to work.”
Customer: “Then I just want to send them back.”
Me: “Sure thing. I will mail you a return label and you can send them back in the same box.”
Customer: “And could you cancel the Wi-Fi?”
Me: *Facepalm* “Yes, I’ll cancel the Wi-Fi.”
Customer: “Thank you.” *Click*
Me: *Long sigh*
Related:
Wireless, Clueless, Hopeless, Part 43
Wireless, Clueless, Hopeless, Part 42
Wireless, Clueless, Hopeless, Part 41
Wireless, Clueless, Hopeless, Part 40
Wireless, Clueless, Hopeless, Part 39
Question of the Week
Have you ever served a bad customer who got what they deserved?
