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Wireless, Clueless, Hopeless, Part 42

, , , , | Right | November 9, 2020

It is a Saturday afternoon and the shop is empty as it usually is at about 2:00 pm. My assistant manager and coworker are pricing up some delivery items behind the counter and I am standing on the shop floor to greet any customers. An old lady with a walking stick enters the store looking like she just ate a lemon.

Me: “Hi there, ma’am! How can I help you today?”

Customer: “I bought this tablet to play games and watch videos and it doesn’t work.”

I’m skeptical because we have a testing process that all of our electrical goods go through.

Me: “All right, I’ll have a look at it and see what I can do.”

She takes an iPad from her bag and presents it to me. I turn it on to find that it hasn’t been set up yet and is at the Choose A Language screen. Thinking she’s just reset it, or a family member has, I start to set it up. I get to the WiFi part of the process and she starts:

Customer: “Ah! What’s that you’re doing?”

Me: “I’m connecting it to the store WiFi.”

Customer: “And will that work when I go home?”

Me: “No, do you have a router at home to connect to WiFi?”

Customer: “Yes! I’m with [Company]! But I was never told I would have to connect it to the Internet.”

Me: *Trying my best to not show any emotion* “Well, you need to connect it to set it up and download these things.”

Customer: “And you’re doing that now?”

Me: “Yes, but this will not work when you get home; you’ll need to connect it there, too.”

She starts stamping her walking stick and foot and yelling.

Customer: “I want a refund!”

I look to my assistant manager, who just looks a little dead inside but brings her over to the till to process her refund. My coworker and I retreat to the back of the store to quietly giggle, masked by her yells of refunds. When we compose ourselves, we return, I step behind the tills to put a piece of litter I found on the floor in the bin, and she gives me a death glare.

Customer: “I shouldn’t be expected to know how these things work!”

Me: “All due respect, ma’am, my aunt and uncles are both in their eighties and can work their computers just fine.”

I didn’t get in trouble, and I am still waiting to hear a complaint from her!

Wireless, Clueless, Hopeless, Part 41
Wireless, Clueless, Hopeless, Part 40
Wireless, Clueless, Hopeless, Part 39
Wireless, Clueless, Hopeless, Part 38
Wireless, Clueless, Hopeless, Part 37

Question of the Week

What is the most stupid reason a customer has asked to see your manager?

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