Well, She Booked It Using The Browser On A Smart Fridge!

I work at an adventure golf course in a highly-populated city. We’re based in a fairly upmarket area, and it’s common that people use their postcode as an excuse to be snooty.

For current health reasons, the building we operate from has closed the toilets to customers for their safety as we don’t have enough staff to always be monitoring and cleaning the stalls in a way that complies with health and safety requirements. It lists this fact in big, bold, red writing on our website TWICE, one of which is a notification you have to close before you can proceed to booking.

A lady with her young son comes to check in and collect their golf clubs and balls. She is dressed in clearly expensive clothing, holding an expensive brand bag and the latest iPhone. She talks like she’s full of self-entitlement and superiority, but is otherwise mostly pleasant.

Customer: “…and where are your toilets?”

Me: “Unfortunately, as mentioned on our website, they are closed due to the current health situation.”

Customer: *Suddenly angry* “What do you mean, they’re closed? This is an outrage! Why weren’t we warned?”

Me: “Like I said, it is displayed on our website twice. My apologies if you missed it.”

Customer: “Where? It doesn’t say anywhere! I demand to see this notification. I’m not stupid. I know what I saw and there was nothing about this displayed.”

I oblige and spin round my tablet-monitor displaying our site. As expected, the pop-up window is there. I close this and then show the second toilet notification on the booking page. The lady looks stunned for a second, before thinking she’s got me.

Customer: *Very snide and snooty* “I didn’t book it with an iPad; I used my phone! It doesn’t say anywhere!”

I turn to look at my coworker, who shoves his phone into my hands. He’s loaded up the site there, too. I show it to the lady.

Me: “Forgive me, miss, but the desktop, tablet, and mobile phone versions of the sites are all exactly the same. They all display the toilet notification here. You will have seen it.”

Furious, the lady smacks my coworkers phone from my hands — luckily, I catch it — and yells, so full of anger yet pride and self-importance:

Customer: “WELL, I CAN’T READ!” *Storms out*