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Welcome To Great Britspain

, , , , , | Working | November 17, 2021

I have to call a US customer service number to resolve an issue. [Clerk #1] answers the phone and does his spiel in English.

Me: “Erm, hi. I’m [My Name] and I’m calling from the UK. Someone’s used my email to make an account with you and I want it removed.”

Clerk #1: “Er, erm. I have to transfer you to someone who will be able to speak your language, okay?”

I’m really confused but also very British.

Me: “Oh, okay.”

I get transferred, hold for about twenty seconds, and get [Clerk #2], who does presumably the same spiel but in Spanish.

Me: “Er, I’m really sorry, but I can pretty much only say hello and goodbye in Spanish.”

Clerk #2: “I am so sorry; he said you were from Spain.”

Me: *Pauses* “I said I was from the UK.”

Clerk #2: *Audible pain* “That’s not Spain… How can you mess those two up?”

He resolved my issue.

Question of the Week

What is the most stupid reason a customer has asked to see your manager?

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