We Know How To Monitor For Customers Like You, Part 2
Caller: “My computer isn’t working!”
Me: “Does your monitor not work, or is it the computer itself that’s not powering up?”
Caller: “The lights are working on the computer, but the screen isn’t showing anything.”
Me: “Okay, please check to see if it’s connected to power.”
Caller: “Oh, I must have unplugged it when I put something else in the outlet!”
I hear them unplug something and plug something back in.
Caller: “Yay! The monitor is lighting up!”
Me: “I’m glad we were able to—”
Caller: “Wait! Now the computer’s lights are off! What did you do?!”
I can’t believe I am asking this, but ten-plus years of working in tech support mean I know where this is going.
Me: “Did you, by any chance, unplug the computer when you swapped it for the monitor?”
Caller: “Yes, so?”
Me: “Well, they both need to be plugged in.”
Caller: “At the same time?!”
Question of the Week
Have you ever served a bad customer who got what they deserved?
