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We Know How To Monitor For Customers Like You, Part 2

, , , , , | Right | August 2, 2022

Caller: “My computer isn’t working!”

Me: “Does your monitor not work, or is it the computer itself that’s not powering up?”

Caller: “The lights are working on the computer, but the screen isn’t showing anything.”

Me: “Okay, please check to see if it’s connected to power.”

Caller: “Oh, I must have unplugged it when I put something else in the outlet!”

I hear them unplug something and plug something back in.

Caller: “Yay! The monitor is lighting up!”

Me: “I’m glad we were able to—”

Caller: “Wait! Now the computer’s lights are off! What did you do?!”

I can’t believe I am asking this, but ten-plus years of working in tech support mean I know where this is going.

Me: “Did you, by any chance, unplug the computer when you swapped it for the monitor?”

Caller: “Yes, so?”

Me: “Well, they both need to be plugged in.”

Caller: “At the same time?!”

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We Know How To Monitor For Customers Like You

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