We Hope They’re On Drugs And Not Naturally Like… THAT
I work for a company that sells and maintains restaurant equipment. I have recently taken over answering the main phone. We get some interesting calls due to a lot of the customers being young and/or on drugs. I took this call this morning.
Me: “Good morning, [My Company], how can I help you?”
Customer: “Uh… Store #3946.”
Me: “Okay, and are you looking for Service or Parts today?”
These are our two most commonly asked-for departments.
Customer: “Uh… I have a question.”
Me: “And is that question about Service or about Parts?”
Customer: *Silence*
Me: “Okay, I’m going to transfer you to service.” *Transfers the call*
My coworker in service told me later that the customer never did say why she was calling. She just repeated her store number and that she had a question until my coworker finally had to hang up on her.
Question of the Week
Have you ever served a bad customer who got what they deserved?
