Walking Tall, Thinking Small

, , , | Right | December 20, 2010

Me: “Thank you for calling [Hotel]. How can I help you?”

Guest: “I’m wondering if you have any vacancies tonight?

Me: “Sure!”

(I tell her the availability and prices.)

Guest: “Well, I have a walk-in coupon for a lower price. Can I use that?”

Me: “Sure, but I won’t be able to make a reservation for that price because it is for a walk-in only.”

Guest: “Okay, I’ll need to take your airport shuttle though. Can I still use the walk-in rate?”

Me: “I’m not sure I understand.”

Guest: “I’m taking a shuttle. I won’t be walking in!”

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