To This Hostess, We Say Boo(th)
My uncle is in town and wants to take my parents, my husband, and me out for dinner. I am the first one to arrive at the restaurant along with my three-month-old, who is in an infant car seat. The restaurant is currently pretty empty.
Me: “Hi there. I am waiting for my family to join me, who should be here soon, but is it possible to be seated while we wait for them so I can feed my daughter?”
Hostess: “That’s fine. How many people total?”
Me: “Five adults and one infant. Can we also please have a booth so I can set her next to me?”
She doesn’t say anything but grabs five menus and tells me to follow her. She takes me to a small table for four.
Me: “Oh, I’m sorry. Is it actually possible to get a booth?”
Hostess: “Why?”
Me: “I have four other adults joining us, and I would like a spot to set my daughter next to me.”
Hostess: “Can’t you just get another chair and set her on the ground?”
Me: “I’d really prefer not to.”
She stares at me for a while before saying that she’ll be back. She comes back with the manager.
Manager: “What seems to be the problem here?”
Hostess: “She’s unhappy with where I set her.”
Me: “I was just wondering if it’s possible to get a booth. There’s going to be a total of five adults, and I would like to set my daughter next to me rather than on the floor.”
Hostess: “I told her she could just get another chair.”
Manager: *Looks confused* “Yes, of course, you can have a booth. I apologize for the misunderstanding.”
Hostess: “But I told her she could just get another chair!”
The manager rubs the bridge of his nose and looks annoyed.
Manager: “Just go back to the front, [Hostess].”
Question of the Week
Have you ever served a bad customer who got what they deserved?