The Returner Versus The Couponator II: This Time It’s Personal

A customer is doing a return.

Customer: “My wife used a 30%-off coupon when she purchased this. Is it possible to get that back when I do the return?”

Me: “No, sorry, sir, we can’t return coupons.”

Customer: “What if I do this return without a receipt? Could she then use the coupon for something else?”

Me: “No, sir, the coupon has already been used.”

Customer: “Well, if I return it without a receipt, can I get the full amount back?”

Me: “Not only am I currently holding your receipt, sir, but we cannot give you back more than you spent. Doing a return without a receipt doesn’t give you the full amount back; it gives you the lowest price the item has been in the last sixty days.”

Customer: “But like, come on. It couldn’t have been less than 30% off…”

Me: “Well, sir, that is certainly a risk you can take, but I will tell you that your odds of finding the only items in the store that haven’t been on sale recently are extremely low. I’ve seen items go as low as $1 each. Trust me, you won’t be getting paid more than your purchase amount.” 

He finally took the original amount he’d paid as a refund and left with his three children. He had announced that they were homeschooled prior to this interaction. I feel less than encouraged about their upbringing.

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The Returner Versus The Couponator