The Only Thing They Are Providing Is Indifference
Normally, when people say no to donations, I just nod and continue with the transaction. It’s not a big deal; not everyone can donate to every cause. But this time, it is a little difficult.
Me: “Would you like to make a donation for local children who can’t afford school supplies?”
Customer: “No, they can buy their own d*** school supplies.”
Me: “Um… Well, no, they can’t; that’s why we’re raising money.”
Customer: “They don’t need donations! The schools supply all their stuff!”
Me: “They don’t, actually. Parents are required to purchase all their children’s school supplies, and it can be quite expensive.”
Customer: “I know for a fact that schools provide the supplies!”
Me: “But if they did, we wouldn’t need to be raising money.”
Customer: “If kids can’t afford school supplies, they have programs for that! They have things where kids can get them for free!”
Me: “Yes, I know. That’s what this is.”
Customer: “No! It isn’t through you! The school does it!”
Me: “Okay. Whatever.”
Customer: “They provide the school supplies!”
Me: “Okay.”
Customer: “I KNOW THEY DO!”
Me: “Okay.”
This story is part of the Back To School roundup!
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Question of the Week
Have you ever served a bad customer who got what they deserved?
