The Final Unpedicured Nail In The Coffin

, , , , , | Right | December 7, 2018

(A wealthy-looking, middle-aged woman comes into the nail salon while I’m waiting for my appointment.)

Customer: “Hello. I’m here for my one o’clock appointment with [Nail Tech].”

Receptionist: “Okay, if I could just get your name, please?”

Customer: “It’s [Customer].”

Receptionist: “Oh, no, it looks like you’re late for your appointment.”

Customer: *laughs, thinking the receptionist is joking* “I know it’s 1:10 right now, but you know how it can just get so busy!”

Receptionist: “No, I mean your appointment was booked for noon.”

Customer: “No, it isn’t. I know for a fact that it was one o’clock.”

Manager: *takes over* “Ma’am, it’s written right here as being booked for 12:00 pm.”

Customer: “No, look.” *pulls out smartphone* “I have it written down here as… Oh. Oh, well. I guess the appointment was for noon. But I still need [Nail Tech] to do my mani-pedi now.”

Manager: “Ma’am, I’m very sorry but [Nail Tech] is booked up all day. However, we can have another employee help you at this time.”

Customer: “No, that won’t do. I must have [Nail Tech]. Anyone else is a waste of my time and money!”

Manager: “Well, we can book a new appointment with [Nail Tech] for another day.”

Customer: “No. I have a party tonight and I need my nails done before then! Can’t you just… give me someone else’s appointment with [Nail Tech], and schedule them with someone else?”

Manager: *starting to get impatient* “No, ma’am, we can’t do that.”

Customer: “You should have called me, then! I live only a couple blocks away! If you’d have called me when I missed my appointment, then I would have been here on time!”

Manager: “Well, we would have called you, ma’am, but you never gave us your phone number.”

Customer: “Well, I never! I guess I just won’t have my nails done for my dinner, then! I hope you feel bad about this!” *storms off in a huff*

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