Two And A Half Customers

, , , | Right | May 3, 2012

(Our salon requires a credit card hold for parties of three or more to discourage last-minute cancellations. It doesn’t matter how old the customers are. Whether they are three-year-olds or 80-year-olds, we still reserve a spot for them regardless. We have a lot of customers who try to get around the credit card rule.)

Me: “Thank you for calling [Salon]; how can I help you?”

Caller: “Hi, I wanted to make appointments for two people today.”

Me: “Sure, what kind of services would you like?”

Caller: “Two pedicures.”

(I book the appointments, confirm with the caller, and start to end the call.)

Caller: “I also wanted to bring my daughter in for a kid’s pedi.”

Me: “Oh, okay, so you’re actually booking for three people?”

Caller: *sounding annoyed* “Does she even count? She’s just a kid.”

Me: “Yes, she does. She’s still a person.”

Caller: “That’s ridiculous!”


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