She’s About To Go Atomic Blonde

, , , | Right | CREDIT: Puzzleheaded-Dirt-78 | April 20, 2021

My friend is a hairdresser by trade and works at a very upscale salon. I go to her myself and can attest to her being amazing. This salon has one customer who had been passed around from hairdresser to hairdresser, bullying every single one she sees. This woman is an absolute terror and has made three, count em’ THREE, separate hairdressers cry. The only reason she is still a client of the salon is that her mom is friends with the owner.

She is relatively young, maybe in her mid-twenties, with very long bottle-blonde hair (past her waist) that she insists to everyone who isn’t her hairdresser is her natural color (it is very much not). She goes to the salon religiously so no one will ever find out her secret shame. She blames her hairdresser for all her hair problems (many of which are the results of heavy bleaching, how much heat she uses on her hair, and her refusal to follow care instructions) and is never satisfied with anything.

For health reasons, everything shuts down in our state. They get a phone call as they’re closing up.

Customer: *Screaming* “You need to come and do my hair! My boyfriend can’t find out I’m not a natural blonde!”

Friend: “I’m afraid until the state allows us to re-open, I can’t—”

Customer: “You will lose your job!”

My friend refuses and despite the customer’s threats, she knows that the salon owner knows she’s too good at her job and has too loyal a customer base to fire her, so she thinks no more of it.

A few months later, when the salon reopens, lo and behold, who should appear in the appointment book! The day arrives and she shows up with her hair dyed JET BLACK (and not very well, either). My friend is shocked because this customer has always made such a big deal about being a blonde and how even though she gets her hair bleached she really is a natural blonde and just “enhancing her color a little.”

Friend: “So, what are we doing today?”

Customer: *Demanding* “You’re making me blonde again.”

Friend: “Uh, okay, that’s going to be a process. Getting dyed dark hair to blonde is usually something done in stages, so the hair has a chance to recover a bit between bleaching sessions to avoid breakage.”

Also, she has used black box dye, which is really hard to get out.

Customer: “No! I am going to be blonde when I leave here today or I am telling your boss that you see clients at home sometimes and getting you fired!”

My friend sometimes does a friend’s hair at home for a lower price because she’s a sweetheart, which her boss is fine with.

Customer: “It’s your fault I had to dye my own hair this color because my boyfriend would have SEEN MY ROOTS if I hadn’t done something!”

My friend is tired of her BS at this point but it’s a slow day, and she has time.

Friend: “If we make you blonde all in one go, your hair will be fried, and you’ll likely end up having to lose a lot of length.”

Customer: *Scoffing and rolling her eyes* “That’s never happened before, and my hair’s so healthy, I’m sure it will be fine if you don’t screw it up.”

Friend: “Then I recommend at least using [Product that helps prevent damage].”

Customer: “That’s a scam. You’re just trying to overcharge customers. I won’t pay for it.”

Friend: “Okay, but I am making sure several of my coworkers be witnesses that this is what you’re asking for.”

After that, my friend goes through the whole process of bleaching the customer’s hair. She has to do it several times, and she checks with her after each one that she’s absolutely sure she has to be all the way back to champagne blonde by the end of the day. She recommends stopping at some of the nice auburn or strawberry blonde shades in between for now, but the customer insists:

Customer: “My boyfriend hates my hair anything but my ‘natural’ blonde.”

With each bleaching, there’s more breakage and the hair feels worse. My friend knows the hair won’t survive this, but the customer absolutely refuses to let her stop. Eventually, at long last, my friend manages to get the customer’s hair to the required level, and so she starts to rinse it.

It starts breaking off in her hand; the length of her hair is melted, fried, and destroyed. My friend gets the bleach out and immediately conditions the ever-loving f*** out of it while explaining that exactly what she said would happen has happened.

Customer: “You must be exaggerating. I’m sure it’s fine.”

My friend wraps what’s left of the woman’s hair in a towel and takes her back over to her station where she shows her the problem; everything past a little beyond chin length is pretty much gone.

Customer: *Shrieks* “You incompetent b****! You must be operating without a license! This is a personal attack against me! You have a vendetta!”

My friend eventually calms her down.

Friend: “I’ll do my best to cut it so it looks decent for free.”

She even has the PERFECT cut in mind. It’ll suit this woman who likes to complain and “ask for the manager” perfectly.

My friend gives this customer the sharpest, most beautifully cut angled bob you’ve ever seen, blown out and styled to perfection. The customer starts crying because the cut makes her look forty.

She… wants to speak to the manager.

My friend gets the manager and the customer throws a fit.

Customer: “I’m going to sue! How dare you?! You did this to mock me!”

The boss then asked my friend for her side of the story. The other hairdressers backed her up and said that the cut was just her trying to make the best of what was left of the customer’s hair. Even the boss was sick of this customer by now, and she was forced to pay the huge sum of money owed for how much time was spent bleaching her hair (much of which was now gone) and left, swearing never to come back.

Her boyfriend (a cop) called up later and threatened to assault my friend for doing that to her hair “against his wishes,” and my friend told him if he tried anything, she was going to tell his superiors and every news agency in the city. Nothing further happened.

This customer’s behavior cannot be attributed to her boyfriend’s influence; she was like that long before they got together. She had been going to that salon since she was a teenager (the older stylists who’d been there a while told my friend stories of her antics) and had always been a terror.

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Not That Kind Of Loyalty Card

, , , , | Right | March 29, 2021

I work at a high-end salon as a receptionist. I get a call from a customer who hasn’t been in since 2018, but he’s still in the system. All I need, since this is a very high-end salon, is a card number to add on file. This is policy to protect the stylists, and we make no exceptions.

Customer: “I’m not putting no d*** card on file! I’m a loyal customer! Look at my file; you’ll see thirty or forty visits! I never paid with a card! Always cash!”

Me: “I’m very sorry, sir. I can contact the owner for you, but I can’t reserve the spot.”

Customer: “Go ahead and do that! And no matter what, I will be there at 2:00 tomorrow!”

First, I looked at his profile. He had been here all of nine times over two years ago. I called the owner, and he said not to worry about it and that I’d handled it correctly. So, let’s wait and see if he shows up tomorrow!

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That Comeback Was Under The Nose

, , , , , , | Right | March 21, 2021

I have just started double-masking. The disposable ones are a little large for my face, but they fit fine under cloth ones.

I am getting a customer checked in for a haircut. I start fidgeting with the masks because they are getting in my eyes. I explain this to the customer’s wife and we laugh it off. The husband is the one getting the haircut, and he has his mask under his nose.

As I’m settling into the haircut, the customer asks me condescendingly:

Customer: “Why not just wear three masks?”

Me: “Because two is just fine.”

There’s silence for a moment while I think of a cheeky comeback.

Me: “Besides, at least I can wear two masks properly on my face, unlike others.”

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My Hair, My Choice!

, , , | Working | October 22, 2020

I grew out my hair to mid-back length for my wedding, but since it’s so heavy and gets tangled, I’ve decided to get it cut. My husband joins me, since he needs a trim. I’m not able to see my usual stylist.

Stylist: “Are… Are you sure you want to cut it?”

Me: “Yes! It’s heavy, it gets tangled at the smallest breeze, and it’s just annoying!”

Stylist: “Is he okay with it?”

She points to my husband.

Me: “Oh, don’t worry. Samson won’t lose his strength if I cut my hair.”

Husband: *As he’s laughing* “Just as long as it’s not shorter than mine!”

He pointed to his nearly buzzed short hair. She was still hesitant to cut it and didn’t cut it short enough.

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Not A Polished Approach To Upselling

, , , | Working | October 20, 2020

When I am pregnant with my second child, I decide to treat myself to a manicure before my scheduled induction. We don’t have a ton of money at that time, so I find a place that does a basic manicure for under $20.

As the manicure starts:

Nail Tech: “Would you like to pick out a polish that would last longer.?”

I don’t have much experience with getting my nails done or with the different types of polish.

Me: “Sure.”

When I go to pay, I find out that the cost is practically double what I was originally told. I point this out.

Nail Tech: “No, no. You got the gel polish.”

Me: “You didn’t tell me that the gel would cost more when you offered it to me. If you had, I would have just gotten the normal polish.”

Fortunately, I was able to get away with just paying for a basic manicure.

Lesson learned; I now always ask if there is a price difference if I’m offered a substitute.

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