The English Impatient, Part 2
A customer storms in and interrupts me talking to another customer.
Customer: “Is my order ready yet?”
Me: “Sir, I am talking to this customer and—”
Customer: “Yes, but is it ready?”
Customer I Am Serving: “It’s okay, check on his order. He seems to be in a rush.”
Customer: *Looking at his phone* “It’s order [number].”
Me: “That order came in two minutes ago.”
Customer: “I just sent it from the parking lot.”
Me: “That’s impossible. Even our quick print orders can take an hour. Also, the PDF you’ve emailed us to print looks quite large.”
Customer: “It’s an English textbook.”
Me: “How much of it did you want printed? There might be some copyright issues if—”
Customer: “All of it.”
Me: *Opening the PDF* “This is a 482-page textbook. We can’t print an entire copyrighted textbook, and even if we could, we couldn’t do it in the time it takes you to send the order from the parking lot.”
Customer: “Fine, I’ll get a coffee and come back.”
Me: “No, sir, we can’t—”
Customer: “I’ll be back in fifteen!” *Leaves*
I am left just staring at the door as he rushes out.
Customer I Am Serving: “Maybe just print the textbook for him; sounds like he really needs it. I don’t think he understands English.”
Related:
The English Impatient
Question of the Week
Have you ever served a bad customer who got what they deserved?
