The English Impatient
I am taking a payment for a customer using their credit card. They have a noticeable British accent. They try to tap their card.
Me: “Sorry, sir, the machine is asking for the card to be inserted. This sometimes happens when the card is from overseas.”
Customer: “Ugh. In England, I can just tap and go.”
Me: “Sorry, sir.”
The customer inserts the card.
Me: “Sir, it’s now asking for your PIN.”
Customer: “This is taking too long!”
Me: “Sir, it’s to protect you from fraud.”
Customer: “I don’t want you to protect me from fraud! I just want you to process my payment quickly and not ask stupid questions!”
Me: “…which is exactly what someone trying to commit fraud would say.”
Customer: “Yeah, well, they’re probably in a hurry, too!”
Question of the Week
Have you ever served a bad customer who got what they deserved?