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The English Impatient

, , , | Right | August 7, 2023

I am taking a payment for a customer using their credit card. They have a noticeable British accent. They try to tap their card.

Me: “Sorry, sir, the machine is asking for the card to be inserted. This sometimes happens when the card is from overseas.”

Customer: “Ugh. In England, I can just tap and go.”

Me: “Sorry, sir.”

The customer inserts the card.

Me: “Sir, it’s now asking for your PIN.”

Customer: “This is taking too long!”

Me: “Sir, it’s to protect you from fraud.”

Customer: “I don’t want you to protect me from fraud! I just want you to process my payment quickly and not ask stupid questions!”

Me: “…which is exactly what someone trying to commit fraud would say.”

Customer: “Yeah, well, they’re probably in a hurry, too!”

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