Never Joke With The Customers… Ever!, Part 9
This story reminds me of a time I attempted a joke with a customer.
I was sixteen, working as a cashier at a computer store. A man came through my line with a T-shirt that read, “One by one, the penguins steal my sanity.” He was in a good mood, so I decided to play along. I pointed at his shirt, gasped, and spoke in what I thought was clearly a joking tone.
Me: “The same thing happened to me! But no one believes me except for my friend deep inside the earth!”
The man’s eyes went wide, and he backed up a couple of steps. I immediately realized my mistake and dropped the act.
Me: “Sir, I’m sorry. I was just going along with the joke on your shirt.”
The man looked down at his shirt and started laughing.
Customer: “Oh, my gosh, I forgot I wore this today!”
And that is how I learned to let customers start joking interactions first, not the other way around.
Related:
Never Joke With The Customers… Ever!, Part 8
Never Joke With The Customers… Ever!, Part 7
Never Joke With The Customers… Ever!, Part 6
Never Joke With The Customers… Ever!, Part 5
Never Joke With The Customers… Ever!, Part 4
Question of the Week
Have you ever served a bad customer who got what they deserved?