When “Other Stuff” Needs To Be McDefined

, , , | Right | June 20, 2020

In our copy centre, we have prepaid cards for the self-serve copiers.

Customer: “Someone said I could use this card for other stuff if I don’t spend it all on copies?”

Me: “Yeah, it’s like a gift card.”

Customer: “So, what can I buy with it?”

Me: “You can buy paper, or pens, or ink, or whatever.”

Customer: “Oh, cool, okay. So, could I, like, use it at McDonald’s?”

Me: “No.”

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The Turnaround Rebound

, , , | Right | June 12, 2020

It is the week before school starts and our store is extremely busy. It is about eleven in the morning and we have been open for less than two hours.

Customer: “Hi, I’m here to pick up my copy order.”

Me: “Okay, what’s the name?”

Customer: “[Customer].”

I recognize the name right away.

Me: “Oh, you submitted that online right? This morning?”

Customer: “Last night.”

Me: “Oh, well, we were closed by then, so we didn’t get it until this morning. I haven’t had a chance to get to it yet, and it’s actually not due until 3:30.”

Customer: “Well, can you just print it for me right now? I need to take it with me to [City about an hour away] and I need to be there in an hour!”

Me: “Well, there are a lot of files here that I have to open individually, so it’ll take me a few minutes.”

Customer: “Okay.”

Me: “And I have to take care of the line-up first.”

Customer: “What?! You have to ring all those customers in before you print my order?! I need it right now! I submitted it last night and I need it!”

Me: “We were closed when you submitted it, and all orders under $300 have a six-hour turnaround time.”

Customer: “This is ridiculous! It’s supposed to be ready in an hour!”

Me: “No, it’s always six hours, and it always tells you what time it should be ready by.”

Customer: “This is ridiculous!”

The customer left in a huff. I didn’t print her order until she came back, because I didn’t know if she was just going to leave without it and then not need it later on and never come back for it.

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Unfiltered Story #194991

, , | Unfiltered | May 29, 2020

(I’m helping a customer email a file from her ipad to our self serve copiers)

Me: Ok, so now check your email, and there should be a code to use on the copiers so you can get your file.

(Customer pulls her phone out of her purse)

Me: No, you can just check it on your ipad.

Customer: But you said to check my email

Me: Right. But you have email on your ipad; we just used it to email the file over

Customer: No, but it’s my husband’s email on the ipad. my email is on my phone.

Me: … ok, but we used the ipad to send the the email

Customer: Yes, but if I need to check my email, it’s on my phone.

Me: But if we used your ipad to send the email then it used your husband’s email

Customer: Yes.

Me: Then that’s the email it would reply to. It doesn’t know your email address.

Not Very Closed-Minded, Part 35

, , , , | Right | May 28, 2020

I work in a chain office supply store’s copy area. About four months ago, our store hours were changed so that the store closes at 7:00 pm, which is earlier than a lot of other branches, and a lot of customers still haven’t gotten used to it. This customer comes in at about 6:45 pm.

Customer: *Jokingly* “I’m going to be your problem for the rest of the night!”

I chuckle a bit nervously.

Me: “Well, the night only lasts about another fifteen minutes.”

Customer: “Oh, well, who’s coming in to pick up the next shift?”

Me: “There is no next shift; the store closes at seven.”

Customer: “I’ve never heard anything like that before! Every other [Store] that I go to closes at, like, nine!”

Me: “Well, some stores had their hours changed back in April, and we were one of those stores.”

The customer shrugs and then tells me he wants to email us some files to print. He sends each file in a separate email, each of which takes several minutes to show up as he hasn’t optimized the files at all and they are quite large. Several are not even formatted correctly for printing, which means more work and poor prints. We aren’t allowed to ask customers to leave the store, even at close, so by the time I get everything printed it’s about 7:20, and he’s the only customer left in the store.

Customer: “Well, that’s the last one! You’re a real pro, huh? How long have you been working here?”

Me: “Um… about two years. And twenty minutes past close.”

He ignores this and proceeds to place every print very carefully in plastic protectors in a binder. This takes another ten minutes. I am exasperated, shooting apologetic looks at my coworkers.

Me: “Your total is [a very small total].”

Customer: “Oh, well, these couple of prints didn’t come out so well, so I’m not paying for them.”

I just want him to leave, so I take the prints — which are poor quality because of his poor files — and give him his new total, which he pays, and he FINALLY leaves the store.

Coworker: “Oh, my god. What did he even want?!”

Me: “Not even $10 worth of prints that he didn’t even size properly.”

The worst part was that this was the night of my Dad’s birthday, and I was over half an hour late for his birthday dinner!

Not Very Closed Minded, Part 34
Not Very Closed Minded, Part 33
Not Very Closed Minded, Part 32

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Unable To Engineer A Solution

, , , | Right | May 12, 2020

A customer comes in wanting copies of a large engineering print.

Customer: “Can you copy this for me?”

Me: “I can, but we have to send it out. It will go out tomorrow and be back the next day. Is that okay?”

Customer: “No, I need it tonight. You can’t just do it for me?”

Me: “No, I can’t; we don’t have an engineering printer at this location. Our production centre does, though, and we can send it to them. It would be back in two days because our pickup for today already happened.”

Customer: “No good, I need it today.”

Me: “Well, if you’re willing to drive to [City 45 minutes away] the [Same Store] in the south end has a copier that is big enough for that. They will be able to do it for you today.”

Customer: “Are you kidding? I’m not driving all the way down there!”

Me: “I’m sorry, those are your only options. Unless you want me to copy it in pieces for you.”

Customer: “No! I want it in one piece!”

Me: “Okay, so, would you like me to send it out for you?”

Customer: “No, just tell me somewhere else I can get this done.”

Me: “I just told you: the store in the south end of [City].”

Customer: “Somewhere in town.”

Me: “I’m not sure of anyone else in town who does prints this size.”

Customer: “Are you serious? There must be someone.”

Me: “Yeah, there might be, but I don’t know of any.”

Customer: “You don’t know of any places in town?”

Me: “No, sorry.”

Customer: “What about in [Nearby Town]?”

Me: “I’m not sure.”

Customer: “Why not?!”

Me: “Um, because I work here? I only know about the services we offer.”

Customer: “Ugh, whatever.”

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