Okay… Rude!

, , , , | Right | September 17, 2019

(I am working at a copy and print store. One day, we have a particularly busy day. There are several long lines of people and unfortunately, people have been waiting for quite a while, even with several people manning the counters. A young woman finally gets to my counter.)

Customer: “I need something printed.”

Me: “Sure! What exactly is it?”

(She gives me the specifics of her order.)

Me: “Okay, no problem, but there may be a wait since we’re having such high volume. Something like that will probably take us 20 to 30 minutes.”

(She starts to get visibly upset and yells at me.)

Customer: “SOMETHING LIKE THIS SHOULDN’T TAKE THAT LONG!”

Me: “Ma’am, I’m sorry, but as you can see, we have quite a lot of people here and so, unfortunately, there is a small wait.”

(I’ll be happy to do it for you, but I can’t put off other people jobs that came ahead of you.)

Customer: “Well, I’m just going to take my business elsewhere and they’ll have it done quicker.” *turns to leave*

Me: “Uh… okay.”

(She turns back around.)

Customer: “You don’t have to be rude. You didn’t have to say, ‘Uh… okay.’ You should have said, ‘Thanks and have a nice day.’”

(I can sense that she’s about to walk back to me and begin yelling so I smile at her and say enthusiastically:)

Me: “Thanks and have a nice day!”

(Hopefully, I have effectively cut off what might have been a rant. I look at the next customer and again, enthusiastically say:)

Me: “Hi! How can I help you?!”

(The woman huffed and ran off, passing more people on her way out, all of whom were very nice when they got their turn.)

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Unfiltered Story #162098

, , | Unfiltered | September 11, 2019

Customer: I need some things printed

Me: Ok, do you need them within the hour, or would you like to come back later in the day for them?

Customer: It’s 2 files and they’re double sided. They’re supposed to look like a brochure.

Me: Ok. So do you need them within the hour or can you leave them with us for longer than that?

Customer: Well can’t I show you the files?

Me: Sure you can. I just wanted to know when you needed them for.

Customer: Oh you can’t do them?

Me: Yes… I can do them… we have a 1 hour express service, or a standard service…

Customer: I need you to do them now.

Me: I can’t do them now, I can do them in an hour.

Lost And Found Is Safe And Sound

, , , | Right | August 16, 2019

(I am in a copy shop. Sometimes, customers forget things at their workstation — their drive, their print card, etc. Anyone can print with any card, and a full one — good for 2000 pages of copying or print-outs — is worth $70. I find that someone has left their card in the slot I was going to use. I take it and go to a clerk.)

Me: “I found this card; the person using the computer before me must have forgotten it.”

Clerk: *warily* “And?”

Me: “I want to return it. Do you have a lost and found here?”

Clerk: “Yes, but…”

Me: “But what?”

Clerk: “Others don’t usually give them back.”

(I must have looked very perplexed at that, but the clerk smiled and took the card, saying she’d keep it safe until the owner came back. From that day on, all clerks recognized and smiled at me when I went into the shop, especially when I went to the main desk with found flash drives and cards while declaring that I wanted to give them back.)

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Unfiltered Story #160122

, , | Unfiltered | August 15, 2019

(There are two separate customers in the self serve area and I’m helping one couple at their machine, trying to get them to understand the simple instructions, but the woman at the next copier keeps huffing and looking at me, and complaining to herself. Finally I look over at her)

Me: Are you having a problem?

Customer: YES! First it wouldn’t read my card because I put it in before it asked me to, and now that I’ve done it the way it wants, it’s telling me to remove my card!!!

Me: .. Uh… That’s because you have to remove it….

Customer: Oh.

(I go back to helping my original customers but the other lady gets all huffy and loud again)

Me: What’s happening?

Customer: It won’t do anything! The screen is just black!

Me: Did you press the ‘on’ button?

Customer: It should already be on!

Me: Did you see the sign on the copier that says the press the ‘on’ button if the screen is black? They go into sleep mode when they’re not in use.

Customer: Oh

(I go back to helping the original customer, but see out of the corner of my eye that she’s putting the paper on the glass the wrong way)

Me: That’s going to cut off half your paper, ma’am. Make sure you put it the way the picture on the left shows you.

Customer: Huh?

Me: See the diagram on the left side of the copier? That’s how you have to put your paper

(The original customers weren’t super happy either. ha)

Unfiltered Story #159976

, , | Unfiltered | August 5, 2019

a husband and wife come up to me with a coworker who is from another department.

Coworker: This couple here is looking for a price on a really big poster.

Me: Ok, what size?

Coworker: six yards long…

Me: How long is three yards? how many inches in that?

Husband: WOW I can tell you went to school in Canada!

Me: … excuse me?

Husband: You don’t even know what a yard is!

Me: Well I know it’s similar to a metre, but I need to know the size in inches, ’cause that’s how we price it.

Husband: And you don’t know yards!?

Me: … no

Coworker: It’s 12×3

Me: … but that’s only 36… 36 inches can’t possibly be six yards

(the husband and wife are basically yelling over each other now, yelling at me for not understanding what my coworker was saying.)

Me: I just need to know the size in inches.

Coworker: yes and it’s 36, times six.

Me: You said it was 12 times 6!

Husband: There are 12 inches in a foot!

Me: … I know that

Husband: and three feet in a yard!

Me: Ok, I didn’t know that…

Husband: He told you already! It’s not that hard!

(At this point I’m thinking if isn’t hard, then why hasn’t he just told me the size in inches like I asked?)

(I pull out a calculator and figure out how many inches long it is, and then ask them how wide it is in inches. Of course he tells me in feet, and I have to do more math in my head to figure out how many inches it is. When I say out loud the inches, he says “yes” in a tone that makes me feel stupid.)

(I finally figure everything out)

Me: It would be about 45 bucks.

Husband: It’s about time!!!! That’s all I needed to know!