Unfiltered Story #156813

, , | | Unfiltered | July 1, 2019

(I work in a copy/shipping store where we also fax)
Customer: I want to fax these documents to this number.
I proceed to try to fax but the machine on the other end gives a busy signal. I try 2 more times.
Me: Sir their fax machine seems to be disconnected.
Customer: No, I just called them and they are waiting for it. Lets wait a few mins and try again.
Me: Okay.
After a few minutes I try again a few times.
Me: Sir its still not working.
Customer: No, keep trying.
I keep trying a few more times. After about 6 more times of taking breaks of 5 mins in between I finally give up and ask the customer to scan and email it to the recipient to which he replies
Customer: No, that’s okay, I have a scanner at home. Bye!

Your Complaints Are Unacceptable

, , , , | | Right | May 10, 2019

(I work in a copy shop. A customer is in the self-serve area while I am at the computer printing an online order.)

Customer: “Excuse me!”

Me: “Yes?”

Customer: “I have this package of ink here, and it’s useless! I barely printed anything and that always happens to me! The last three cartridges I bought emptied out so fast!”

Me: “What kinds of things were you printing?”

Customer: “Court stuff.”

Me: “Okay, were the pages filled?”

Customer: “Yeah!”

Me: “Well, standard ink cartridges don’t actually have that much ink in them, and the page estimates on the boxes are only based on 10% page coverage, so that’s not a lot.”

Customer: “Well, I always run out! You sell bad ink cartridges! And now I have to use the self-serve to do all this stuff because I have too much printing to do on my little printer! And the last time I was here, someone stole the copier from me while I was sorting everything out and he stole my confidential papers! I wanted to make him go through his bag but I didn’t want to cause a scene! It’s ridiculous, this setup you have here! Anyone can just come and steal your stuff!”

Me: “What would you like me to do?”

Customer: “I want you to sell good ink!”

(I have a customer at cash, so I don’t respond to her and instead help the other customer, and I go about my day. Later…)

Customer: “Do you have some paper clips?”

(I grab one from the copy centre and hand it to her.)

Customer: “No, I need a bunch of them!”

Me: “Then you can buy a package from the shelf, if you like.”

Customer: “You’ll have to go get them for me; I can’t leave my stuff here or someone will steal it.”

Me: “I’m sorry, I’m the only one working up here so I can’t leave.”

(The customer huffs and goes back to work on her things. Later…)

Customer: “How are you supposed to get a receipt printed from these things?! I always say I want a receipt and it never prints one!”

Me: “Okay, I can print it for you behind the counter.”

Customer: “I never get my receipt! This is ridiculous! And now people are looking at my stuff!”

Me: “Do you have the card you used at the copier? I can print you a receipt.”

Customer: “Yeah, it’s right here!” *waves it in the air and then shoves it in her purse* “And now people are coming in using the copiers next to me and I have to watch all my stuff! Also, I need to pay for these paper clips.”

(I walk over to the bag of paperclips she has on the self-serve counter, but it’s missing the top, which had the UPC.)

Me: “Do you have the top?”

Customer: “No, I cut it off.”

Me: “You didn’t keep it around? Because I need that to scan it.”

Customer: “No, you’ll have to go get me a new one!”

(There is someone else behind the counter at this point so I just run to get a new package to scan so I can be done dealing with her.)

Me: “Do you have the card you used so I can print your receipt?”

Customer: “I’m so sick of your store! I come in to do my prints and I keep getting interrupted!”

Me: “We interrupt you?”

Customer: *done paying by this point, and still hasn’t given me her card to print her receipt from the self-serve copier* “Other people using self-serve do! They come in and look at my things and they’re confidential! And then I have to hide them and organize them and make sure people don’t steal them! And your store sells bad ink! ACCEPT IT!”

(And then she stormed out and left. My coworkers and I kept telling each other to accept things for the rest of the day, like, “I’m going on lunch. ACCEPT IT!” and, “The phone’s ringing. ACCEPT IT!”)

Get Your Fax Straight

, , , , , | Working | May 1, 2019

(My manager hangs up the phone and starts mocking a customer he was just talking to about faxing prices. Note, we are in Canada.)

Manager: “SIX DOLLARS TO FAX TO THE STATES?!”

Me: “No, it’s two bucks; it’s only long distance to the States.”

Manager: “But it’s a different country. It’s out of our nation, so it’s international.”

Me: “But we have the same country code, so it’s long distance. I’ve also helped people dial to the states before and they didn’t have to put 011 in first. If it was international it wouldn’t have worked without dialing 011 first.”

Manager: “It’s still international. It doesn’t matter if it needs the 011 or not; it’s a different country.”

Me: “But I think it does matter. Just like the fax machine won’t dial a long distance number without the 1, it won’t dial an international number without the 011.”

Manager: “The 011 is needed when you’re sending to different continents. It still counts as international to send to the states.”

Me: *not wanting to argue anymore* “Then yes, it’s six dollars to fax to the states.”

(After he leaves, I Google it because I’m sure it’s only long distance. Another coworker starts to defend my manager.)

Coworker: “But what about my phone plan? I have unlimited Canada-wide calling. So, if I called the states, it would count as international.”

Me: “It would count as long distance. You can call long distance numbers within Canada for free, but if you call outside of Canada then it’s long distance unless your cell phone company just has an extra charge for outside of Canada.”

(I find it on Google and it says it counts as domestic long distance. My manager comes back out and I start to tell him I was right but he cuts me off.)

Manager: “I was actually coming out here to tell you that I called my old store, and they actually have a pricing break down of all the different types of faxing…” *long pause while he stares at me* “Aaand it’s long distance.”

Me: “HA! I knew it! I’m sorry that you’re wrong, but also I’m not actually sorry.”

Very Card To Understand

, , , , | Right | March 8, 2019

(I work in a copy shop. I come into the work first thing in the morning to find my supervisor in a panic because, apparently, there was an order from the night before that didn’t even get started, and the customer is coming in an hour after opening to pick it up, and my supervisor knows nothing about it. The email relayed to me isn’t much help, so I call my coworker to ask her what I need to do. She explains everything, and explains why there were troubles, and after understanding the order I hang up and get started on it as fast as I can. There is some design work that I need to do, as well, and I am a little stressed trying to get it done on time. The customer comes in to pick it up not twenty minutes later.)

Me: “Oh, I’ve just started it.”

Customer: “That’s okay. I’ll wait around for it. But I’ll pay for it now if you want.”

Me: “Great.” *starts ringing everything up*

Customer: “Oh, so, you’re only doing 75 cards, right?”

Me: “75 pages with two cards on a page, which gives you 150 cards. Right?”

Customer: “I want two on a page, yes, but I only want 75 cards total.”

Me: “I’m sorry, I must have misunderstood. I thought you wanted 150 cards total. I already sent 75 pages to print. That’s okay; I just won’t cut and fold all of them.”

Customer: “Okay, thank you so much.”

(The customer pays for 38 sheets, and I finish the order as quickly as I can, a little stressed as she’s waiting at the counter for it to be done and I also have to multitask and help other customers at the same time. I make sure to count them all out before handing them over.)

Me: “Okay, you’ve got 76 cards here, all ready to go!”

Customer: “Oh, no, I wanted 150.”

Me: “You said you wanted 75, after I said I thought you wanted 150.”

Customer: “Well, two per sheet, and 75 sheets. Which makes 150 cards.”

(I almost pulled my hair out.)

Under The Banner Of Panic

, , , , | Working | March 4, 2019

(My general manager is a very nervous woman. I can’t say that I blame her; she has a lot of unfair pressure put on her by the company to change things that nobody can control. The guy above her, the district manager, is visiting us before the store opens. He absolutely terrifies her, and she typically responds to that fear by yelling at us or micromanaging. I am helping the copy center lead with some jobs that needed to be completed by the time the store opens for customers to pick up. A few days ago, corporate sent us files with sample banners to be printed and hung up in the vestibule to push some sale on indoor and outdoor banners. Corporate stated in their email that the banners were to be hung up by this day at the latest.)

General Manager: “[Lead], where are those banners? They need to be hung up today!”

Copy Center Lead: “They’re printed. I just need to finish these orders before 8:00.”

General Manager: “Well, they need to go up before we open.”

Copy Center Lead: “We’re working as fast as we can.”

General Manager: “They’re supposed to be up today.”

Copy Center Lead: *calmly* “They will be, but I have two customers coming in first thing and they need these orders done.”

(The general manager scurries away and we continue working. A few minutes later, she returns.)

General Manager: “Are you done yet? Those banners need to be hung before 8:00!”

Copy Center Lead: *still calm, as if soothing a child* “[General Manager], we will get them up; we are almost finished with these orders.”

General Manager: *half panicked, half bossy* “You have to do them now. They have to be up before the store opens! You had days to do it; they have to be up today!”

(She’s right; they did have several days to put the banners up, but the copy center is the most understaffed and overworked department of all. All of our customers love the lead and she has personally turned the department from a slow, money-losing department to an extremely busy, always profitable one. Unfortunately, the other people in the department either cannot or will not keep up her pace, so she is often left rushing to finish orders.)

Copy Center Lead: *slowly* “What would you like me to do? Make the customers wait, or put up the banners when I’m finished?”

General Manager: *really panicking now* “The banners need to go up. I don’t understand why you are always rushing at the last minute to get these orders done. Isn’t anyone else doing anything at night? I don’t understand why this is always an issue. The banners have to be up before the store opens.”

(Little does the general manager know, the district manager is standing behind her, mocking her with a “talking hand” and a screwed-up “angry face.” She turns around and he drops the act, keeping a neutral expression on his face.)

General Manager: *sees him and scurries off again*

District Manager: “What the f*** is her problem?”

(The banners went up, the orders were finished, and the store somehow avoided bursting into flames when we hung the last banner up at 8:01. If the general manager hadn’t always been so freaked out by anyone with authority over her, she could have seen that the district manager was a really chill guy who wasn’t out to get her. Yes, he’s had to be tough on her before, but that was after his superiors were screaming down the line at him.)

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