He’s Not Cheapskating Around The Issue

, , | Right | February 19, 2021

I work in a copy shop. Most of our income comes from large orders of flyers, booklets, posters, and textile prints, but we also serve customers who just need one or two copies. Our prices scale down with the number of copies printed, so anything less than ten pages costs € 0,50 per page in grayscale and more than double that amount in color. We often get people who complain about our prices, claim that they can get it much cheaper elsewhere — though they always return to our store, curiously enough — or worst of all, try to haggle. But every once in a while, I have an encounter that goes something like this.

Me: “Will that be all?”

Customer: “Yes, thank you. How much do I owe you?”

Me: “Your total will be € 8,40.”

Customer: *Shocked* “I’m sorry, how much?”

I am mentally preparing myself for the coming hissy fit.

Me: “It’s € 8,40.”

Customer: “Really? That cheap?”

Me: “You know, it’s funny; most people complain that it’s way too expensive.”

Customer: “Nonsense. Your time is valuable. You shouldn’t be demanding so little for it.”

Related:
Cheapskating Around The Issue

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Is That How He Thinks Disabled People Bathe?

, , , , | Right | February 9, 2021

I work at a copy shop in a small shopping center in Austria. We’re located right next to the toilets. The disabled toilet is always locked, as it has a standardized lock and most disabled people have a key that unlocks any such bathroom door.

Occasionally, people come into our shop to ask if we can unlock the door for them; most of them are surprised to hear that there are standardized locks. In these cases, we usually call the management of the shopping center to send someone down to unlock the toilets.

I’m near the entrance, talking to a coworker, when a man enters and asks, in English, whether we could unlock the disabled toilet for him. I talk to him, as my English is better than my coworker’s, and explain the key situation.

Me: “If you need to use the toilet, we can call someone down to unlock it for you.”

I turn to my coworker and speak in German.

Me: “Could you call upstairs, please, and ask if they can open the disabled toilet?”

My coworker calls house management.

Customer: “No, that’s all right. I don’t want to cause you any inconvenience.”

Me: “It’s really no inconvenience at all.”

Coworker: *In German* “They’re sending someone down.”

Me: “They’re already on their way. The door will be open in a bit.”

Customer: “Oh, thank you. I’ll wait outside, then.”

The man goes outside to wait in front of the toilet. My coworker turns to me.

Coworker: “He doesn’t really look like he’s got a disability.”

Me: “Yeah, but I wasn’t going to say anything. Maybe he’s got something that’s not obvious; I don’t know. It’s not really any of my business.”

Coworker: “Yeah, guess you’re right.”

After a bit, the janitor shows up. He speaks to the man for a bit before shaking his head. The man leaves, still as cheerful as he was when he came in, and waves to me as he passes by. After that, the janitor comes into our shop.

Me: “What was that about?”

Janitor: “Apparently, he didn’t need to go to the toilet. He asked if he could take a shower in the disabled bathroom.”

I was left slightly speechless. I mean first of all, what disabled toilet includes a shower, and second of all, why would he think to take a shower in the disabled toilet of a small shopping center?

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Instead Of FedEx You’re Fed Up, Part 2

, , , , | Right | February 8, 2021

Customer: “I have a FedEx package here to pick up.”

I check her ID, process the package pickup, and give it to her.

Customer: “Can I check to make sure everything’s here?”

Me: “Um, sure.”

I’m not sure what I would be able to do if it wasn’t.

Customer: “Yeah, not everything is in here.”

Me: “That’s frustrating. Maybe your order is being sent in two different shipments?”

Customer: “No, I think there’s a box missing.”

Me: “Well, the box here says one of one, so there’s no other box that would have come in today. If you’re worried about it, you should call the company you placed the order with.”

Customer: “Are you sure there aren’t any other boxes?”

Me: “I’m sure. The FedEx driver only gave us the one package today.”

The customer points to our outgoing area.

Customer: “What’s that down there?”

Me: “That’s a package that a customer dropped off.”

Customer: “Are you sure?”

Me: “Yes, I’m sure.”

Customer: “My order was $500 and this is not $500 worth of stuff.”

Me: “I’m sorry, that sucks. But we’re just the pickup place. You will have to contact the company you placed the order with and tell them you’re missing parts of your order.”

Customer: “This is so stupid! They’re going to send me the rest of the stuff and I’m going away on vacation so I won’t be here to get it!”

She leaves the store in a huff.

Manager: “Did she seriously want you to do something about her missing things from her online order? From a company that isn’t us?”

Related:
Instead Of FedEx You’re Fed Up

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Typo-Woah

, , , , | Right | February 3, 2021

I work part-time in a copy shop in a small shopping centre, and we frequently get some “interesting” customers. This one in particular sticks out in my mind, though the whole thing happened to my coworker.

An older man comes in, asking for twenty-five copies of a document he brought with him. He seems a bit strange, ranting to himself about something or other under his breath, but he gets his copies and leaves without complaint. Before leaving, however, he gives my coworker one of the copies he’s just purchased.

A few minutes later, an employee of the store across from ours comes over, laughing to herself, asking us if the man had his copies made in our shop. Apparently, he has been handing out these sheets of paper to everyone in the building.

Now curious, my coworker and I decide to read the man’s paper. I don’t recall exactly what he has written, but it is a two-page, near-incoherent rant about the government, society, and people who refuse to take him seriously. Somewhere in there, there is the sentence, “I have fallen on deaf ears with my friends, and so, now, I turn to my enemies,” and a declaration that he is planning to form a new political party.

We have a good laugh about this man’s paranoid rants, but the best part is when he returns about ten minutes later.

Customer: “Excuse me, I have a complaint!”

Coworker: “What seems to be the problem?”

He hands my coworker one of the copies he had made.

Customer: “You made a mistake with these copies! See here!

He points out a sentence in the first paragraph.

Customer: “There’s a spelling mistake here! You made a typo with my copies!”

Coworker: *After a short moment of shocked silence* “Sir, first of all, I copied a sheet of paper you gave me; there was no way I could have made a typo. Secondly, this sheet is handwritten.”

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That’s Not How Money Works

, , , | Right | December 29, 2020

I’m at the front counter, helping [Customer #1] while another waits behind him. The customer waiting, [Customer #2], is notorious in our shop. He often feigns being helpless in order to get our employees to help him on the self-service computer. My boss has told me not to help him. From my boss’s experience with this customer, the customer knows how to use a computer but just wants someone else to do all the work for him.

Customer #1: “Hey, can you give me four quarters so I can feed the meter again?”

Me: “Certainly.”

I take his dollar and hand him his change. While [Customer #1] goes out to his car, [Customer #2] comes to the counter.

Customer #2: “Can I get four quarters?”

Me: “Sure.”

I fish out four quarters from our cash drawer and wait for him to hand me a dollar bill.

Customer #2: “Well, can I have them?”

Me: “Sure. Just give me a dollar and I’ll give you your change.”

Customer #2: “You just gave that guy four quarters.”

I am growing frustrated because he’s obviously using his clueless shtick to try to scam us.

Me: “Yes, in exchange for a dollar.”

Customer #2: “ARE YOU KIDDING ME?”

Realizing I’m not cowed by his sudden outburst, he lowers his voice.

Customer #2: “How come I have to give you a dollar?”

Me: “Because that’s the way change works. I’m not just gonna hand out money from the register.”

While I put the change back into the drawer, [Customer #2] rants about poor customer service and being treated like a scammer while he walks to the front door. By now, [Customer #1] has returned and witnessed the tantrum by [Customer #2].

Customer #1: “What was that about?”

Me: “He wanted me to just hand him a dollar in quarters without giving me anything in exchange.”

[Customer #1] burst out laughing. I joined in laughing as I noticed [Customer #2] glaring at us through the storefront window.

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