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Should Have Scratched That Drink  

, , , , , , | Right | August 5, 2019

(A customer turns in $4 worth of scratcher winnings and has a $0.89 drink. This takes place just after I told him how much he won on them.)

Customer: “I’d like $14 out on pump three, please.”

Me: “All right, that will be $10.83 altogether.”

(The customer hands me two five-dollar bills and starts looking at a pocket full of change.)

Customer: “Wait, what? No, I wanted $14 in gas.”

Me: “Yes, you owe $10 for the gas and 83 cents for the drink.”

Customer: “But I want $14 in gas.”

Me: “You won $4 on your scratchers, so you still owe $10 for the gas, and the drink is 83 cents.”

Customer: “So, what do I owe you still?”

Me: “You still owe 83 cents.”

Customer: “But I had $4 on those scratchers and wanted $14 in gas.”

Me: “Yes, you already gave me two fives for the gas and just owe for the drink; did you want it rung up separately?”

Customer: “No.”

Me: *giving up on trying to reason with him* “It’s just 83 more cents and you’re good to go.”

Customer: *counts out change and hands it to me* “All right, if that’s what I still owe…”

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Have you ever met a customer who thought the world revolved around them?

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