Refunder Blunder, Part 42

, , , , , | Right | August 4, 2019

(I work in a clothing store at the mall owned by a small company. The owner does not offer refunds because we offer low prices, plus the register system is older and cannot compute credit and debit card refunds.)

Customer: “I’ll take these shorts. Do you do refunds?”

Me: “No, ma’am. No refunds; exchanges only. Sorry.”

Customer: “Okay, that’s fine.”

Me: “Your total is $21.64, please.”

(The customer hands over her credit card and watches me charge her card but then sees the large “no refund” sign right next to her.)

Customer: “You don’t offer refunds?!”

Me: “No, ma’am. I said no refunds, exchanges only.”

Customer: *surprised* “Oh! I don’t want it, then.”

Me: “I am sorry, ma’am, but once the sale is in the system, it is final.”

Customer: “But I haven’t left the store, so I didn’t buy it!”

Me: “Yes, you did, ma’am. Your credit card has been charged. You can try it on in our dressing room and exchange it if you don’t like it.”

Customer: “No, there’s nothing else I want. I have not left the store, so I didn’t buy it.”

Me: “The register is running on an older system. It does not allow refunds, which is one of the reasons we do not offer refunds.”

Customer: “That’s a horrible policy. I will not be coming back!”

Customer #2: *who was watching the whole time* “I heard you say it the first time. No refunds or not, still can’t beat these prices!”

Related:
Refunder Blunder, Part 41
Refunder Blunder, Part 40
Refunder Blunder, Part 39

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