Refunder Blunder, Part 42
(I work in a clothing store at the mall owned by a small company. The owner does not offer refunds because we offer low prices, plus the register system is older and cannot compute credit and debit card refunds.)
Customer: “I’ll take these shorts. Do you do refunds?”
Me: “No, ma’am. No refunds; exchanges only. Sorry.”
Customer: “Okay, that’s fine.”
Me: “Your total is $21.64, please.”
(The customer hands over her credit card and watches me charge her card but then sees the large “no refund” sign right next to her.)
Customer: “You don’t offer refunds?!”
Me: “No, ma’am. I said no refunds, exchanges only.”
Customer: *surprised* “Oh! I don’t want it, then.”
Me: “I am sorry, ma’am, but once the sale is in the system, it is final.”
Customer: “But I haven’t left the store, so I didn’t buy it!”
Me: “Yes, you did, ma’am. Your credit card has been charged. You can try it on in our dressing room and exchange it if you don’t like it.”
Customer: “No, there’s nothing else I want. I have not left the store, so I didn’t buy it.”
Me: “The register is running on an older system. It does not allow refunds, which is one of the reasons we do not offer refunds.”
Customer: “That’s a horrible policy. I will not be coming back!”
Customer #2: *who was watching the whole time* “I heard you say it the first time. No refunds or not, still can’t beat these prices!”
Related:
Refunder Blunder, Part 41
Refunder Blunder, Part 40
Refunder Blunder, Part 39
Question of the Week
Have you ever served a bad customer who got what they deserved?
