Rent Is More Important
Me: “Good afternoon, [Online Ticket Website].”
Customer: “Your website is the worst.”
Me: “I’m sorry you feel that way, ma’am. How can I help you?”
Customer: “I want help.”
Me: “Clearly. Would you like me to help you purchase tickets to a specific show?”
Customer: “Yes. I guess.”
Me: “What play?”
Customer: “Belleville.”
Me: “I apologize, ma’am. The entire run of Belleville is sold out.”
Customer: “No, it isn’t.”
Me: “Yes. It is.”
Customer: “Says who?”
Me: “Says me.”
Customer: “I WANT THOSE TICKETS! I WANT THEM NOW!”
Me: “Ma’am, there’s nothing I can do. The play is sold out, and I would suggest that you calm down as tickets to an off-Broadway play aren’t nearly as important as things like a roof over one’s head or food on one’s table.”
Customer: “MAYBE FOR YOU!” *click*
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Question of the Week
Have you ever served a bad customer who got what they deserved?
