Refunder Blunder, Part 71
I’m a cashier at an Alaskan gift shop. We sell a wide variety of souvenirs ranging from embarrassing cheap crap to very expensive high-end items. Prices range from less than a dollar to tens of thousands of dollars.
Some of these items are $20.00 or slightly more and are also sold a block away from us at a JCPenney store located in the town’s mall.
One afternoon, a gentleman comes in wanting to return an Alaska jade necklace.
Customer: “I bought it from your store yesterday.”
Me: *Already knowing the answer* “Do you have your receipt?”
Customer: “Sorry, I misplaced it, but I paid $100 for the necklace. Could you refund me my $100, please?”
Me: “No. It would not be possible for me to refund you $100 on a necklace that still has the JCPenney $20.00 sticker on it. You didn’t steal it from us! You stole it from JCPenney!”
Related:
Refunder Blunder, Part 70
Refunder Blunder, Part 69
Refunder Blunder, Part 68
Refunder Blunder, Part 67
Refunder Blunder, Part 66
Question of the Week
Have you ever served a bad customer who got what they deserved?
