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On The Need For Hazard Pay, Part 32

, , , , , , | Right | October 17, 2022

I work as a supervisor, and I get called over to the refund desk to help a customer who wants to return a bracelet. She says that she’s been trying to return the bracelet for almost six months, but no one would do it. I find that odd because we have a 100% return policy on pretty much everything we sell. She is accompanied by her disabled son who is about forty years old and in a wheelchair.

Me: “I’m sorry about that. I’ll take care of you. Just give me a minute to look up your receipt in our system.”

Customer: “Oh, thank you so much.”

While I’m looking up her receipt, she starts to tell me the back story about why she’s returning it.

Customer: “You see, it fits too tight on my wrist. I put it on, and it cuts into my wrist. It was so tight that I couldn’t get it off. Plus, one of the beads is sharp… Here, feel it.”

I feel the bead and it is indeed a bit sharp on the crease where the two halves come together. I apologize and tell her I will take care of her as soon as I find the receipt. This is when the story gets weird.

Customer: “Thank you. You see, my son is disabled and only has 30% of his brain left. He was in a motorcycle accident a few years ago. I’ve been taking care of him since then. I was changing him, and the bead cut his scrotum, so I want you to compensate me for his pain and suffering.”

I realized at that point why the people before had not refunded her bracelet.

I was completely disgusted that she’d had me touch the bead that supposedly cut her son’s ball sack. I told her that without some medical records or some sort of proof, I couldn’t just give her money. She proceeded to pitch a fit about how I was discriminating against her because her son was disabled. After I finished rubbing my hands vigorously with hand sanitizer, I called my manager over to take care of her from there.

On The Need For Hazard Pay, Part 31
On The Need For Hazard Pay, Part 30
On The Need For Hazard Pay, Part 29
On The Need For Hazard Pay, Part 28
On The Need For Hazard Pay, Part 27

Question of the Week

What is the most stupid reason a customer has asked to see your manager?

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