Not In Receipt Of Understanding

(I am returning an item at customer service, and this exchange happens in front of me. A father is trying to return a video game and his two young boys are with him.)

Customer: “I’d just like to return this game.”

Cashier: “Okay.” *scans the game and receipt* “That comes to 39.99.”

Customer: “Actually, I think it should be 59.99. That’s what I paid for it.”

Cashier: “Well, your receipt says 39.99. And the system brought it up as 39.99.”

Customer: “I understand that, but I’m telling you I paid 59.99 for it because it was the most popular game at the time.”

Cashier: “But I can only give you what the system and the receipt tell me to give you.”

Customer: “I understand that. But, I paid 59.99 for that game. I can even take you to the back and show you it’s on sale for 59.99.”

Cashier: “While that may be, the receipt shows that you paid 39.99 for it when you bought it.”

Customer: “I know what the receipt shows, but that’s not what I paid for it. I paid 59.99 for it, because it was the most popular game at the time.”

(The cashier calls a manager. When she arrives, the cashier explains the situation.)

Manager: “Sir, we can only refund you the amount that you paid, which is shown on the receipt.”

Customer: “I understand that, but I bought two games that day, one was 39.99 and one was 59.99. Now I know this one I’m trying to return was 59.99.”

Manager: “That’s not what it comes up as.”

Customer: “Look, I can show you in the back. It’s on sale for 59.99. I’m not trying to give you a hard time here, but I can’t afford to be out $20.”

(I think, then why did you spend $100 on 2 video games in the first place, when there is a used game store right next door?)

Manager: “Sir, I can only give you the price that the receipt shows you paid, which is 39.99.”

Customer: “I understand that, but I know, 100 percent, that I paid 59.99 for it. Look, I’m not trying to scam you for money; I just want to return the game. I can show you in the back that it’s on sale for 59.99.”

(The manager gives up and reluctantly follows the customer to the back. I step up next.)

Me: “Clearly, he DOESN’T understand what you were saying.”

Cashier: *laughs*