From Apoplectic To Apologetic

, , , , | Right | August 11, 2017

(I used to work at a bike rental place at a popular tourist location. Occasionally people call us if they’ve had a problem with their bike and we will drive out to replace or repair their bike for them. Earlier in the day a customer had been through with his family to get bikes.)

Me: *answering the phone* “Hello, [Company]. How can I help you?”

Customer: “It’s [Customer]. I need someone to fix my f****** bike right the f*** now. I was supposed to go for a ride with my wife and my kid, but because of your s*** f****** bike I can’t go.”

Me: “I’m very sorry about that, sir. I’ll have someone out there straight away. If you could just tell me your location and what’s wrong with the bike so I know if we can repair it or if we need to replace it?”

Customer: “I’m at [Location] and your stupid f****** bike’s brakes lock on whenever I try to turn right.”

(At this point I realize that he’s just twisted the handlebars around which took all of the slack out of the brake cable, so when he turns the bike it pulls the cable and the brakes lock on. All he needs to do to fix it is turn the handlebars around the other way. It’ll take about two seconds, compared to over half an hour for us to drive out to him.)

Me: “Oh, it sounds like you’ve just…”

Customer: “I haven’t f****** done anything. Just get someone to fix my f****** bike” *hangs up*

(I told my coworker what I thought was wrong and she drove out to him. It turned out I was right, and she just turned the handlebars around the right way and it was fixed. The next day he came in the store to apologize for being rude.)

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