Never Underestimate Their Inability To Demand A Discount

(I work as a cashier at my local grocery store. My supervisor is an older man, who tends to be kind of a pushover in regards to customers, which is why this incident surprises me. I am scanning a woman’s groceries.)

Me: “Hello, did you manage to find everything okay?”

Customer: “Yes. I have a 20% discount.”

Me: *a bit confused, as I don’t know of any coupon or deal we have to give 20% off an entire purchase* “Okay. Well, if you could just show me the coupon for that, I’ll get it scanned in.”

Customer: *says nothing, just stares at me*

Me: *after a few moments* “Um, ma’am? I’m going to need the coupon to process any discounts.”

Customer: *speaking very slowly* “I. Have. A. 20%. Discount.”

Me: “I understand, but I need something to scan in to process that discount.”

Customer: *stares at me, saying nothing*

(After a couple more attempts to get her to show me whatever is giving her this discount, my supervisor comes over to see what the hold-up is with my line. I explain things, while the woman just keeps staring silently at us.)

Supervisor: “All righty. So, as my cashier said, we need to see proof of the discount.”

Customer: *lets out an angry snort, but otherwise, still says nothing*

Supervisor: *after a brief staring contest with the woman, shakes his head* “Right, then.”

(He reaches over and types in the register to void out the purchase, pulling the bags around behind the counter.)

Supervisor: “Next!”

Customer: *starts screaming* “What are you doing?! I’m not finished!”

Supervisor: “Yeah, you are, as you just stood there like a statue. Now, you can either take your things and go to the back of the line to try this again, or you can get the h*** out of my store. Either way, you aren’t getting any discounts today.”

(After a brief angry glare, while I started scanning the next customer’s things, the woman turned and stomped out, making deliberately big stomps as she did.)