Pumping Them For Information

, , , , , | Right | July 19, 2018

(I’ve been working at a popular coffee shop for a month or so. I work with my best friend who is extremely nice and doesn’t have a bad bone in her body. This weekend our town has our parade, town activities, a baseball tournament, and a softball tournament. Naturally, it has been really busy. We have one customer, though, who doesn’t care about that and gives us a lot of h***.)

Me: “Welcome to [Coffee Shop]. What can I get started for you?”

(The lady orders two easy drinks that I could make in my sleep.)

Me: “I’ll have your total at the window.”

(The lady pulls up and I let my friend cash her out while I make the drinks. I suddenly hear yelling from the lady.)

Customer: “My daughter—” *who is in the car* “—works at [Coffee Shop] in [Other Town], and we got a 35% discount here last week.”

(We don’t have a 35% discount.)

Friend: “I can give you a 25%, but I’m not supposed to.”

Customer: “Fine. This is awful service. I’m also paying with a gift card.”

(The lady hands my friend the card. Instead of pressing redeem, though, she presses reload and five dollars. My friend realizes the mistake and tells the lady what happened. The lady will have to pay five dollars on her credit card, and then we can use the gift card. She refuses.)

Customer: “Are you serious? How do you even mess up that much? You’re so incompetent.”

(My friend is on the verge of tears, and we end up letting the lady leave. We end up paying the five dollars, so she gets five dollars on her gift card from us, and two free drinks. Ten minutes later:)

Me: “[Friend], that lady is coming inside.”

Customer: “My [super easy drink] is made wrong. There isn’t any caramel in it.”

(I am tired of this lady and we just got slammed.)

Me: “I know I put caramel in this.”

Customer: “You obviously didn’t. If you can’t handle this, we’re going to have a problem, and you shouldn’t be working here.”

Friend: “I’m so sorry. We’ll remake the drinks for you.”

Customer’s Daughter: “I hope you do. And we should get them free.”

(Now I’m pissed. They want four free drinks out of us, when we never messed up. I remake her caramel drink as she watches me like a hawk. As I put the whipped cream in, I reach for a lid to have it there.)


(Her daughter is right there, so I ask a question.)

Me: “You work here. How many pumps of caramel should I put in here for a large?”

(The girl stutters around.)

Customer’s Daughter: “Like, six?”


Me: “It’s 2.75 pumps of caramel. Please leave. You got two free drinks out of us, and now you’re scamming for two more. I’m not dealing with that today.”


Me: “We all take a quiz after training. She should automatically know how much goes in, seeing as it’s a specialty drink.”

(The lady grabbed her daughter and left. She came back the next day and tried to start more crap. Luckily, my manager was there and didn’t take it.)

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