Never Before Has So Much Pizza Bought So Much Unhappiness

(I am a shift runner at a popular pizza chain store. A customer comes in to preorder ten pizzas from our $12.99 pizza range. She demands a 50% discount because it is a large order. My manager refuses to give her such a large discount, so the customer storms off in a huff. A few days later, a preorder for ten of our $12.99 pizzas appears in our ordering system with a 50% discount applied to it. My manager freaks out and calls the customer to tell her there has been a mistake. Unsurprisingly, it is the lady who was in earlier demanding a discount. My manager informs her that she cannot give her a 50% discount and that the customer will be charged $12.99 per pizza. The customer begrudgingly agrees to pay the full price. The customer arrives to pick up her order on a Saturday at six pm. This is one of our busiest times, so the store is packed.)

Customer: “I’m here to pick up an order for [Customer].”

Coworker: “Fantastic. That comes to $129.90.”

Customer: “What the f***? Are you f****** kidding me? I was told I was getting a 50% discount became it is a large order. Get me your f****** manager, you stupid little b****!”

(My manager appears to talk to the customer.)

Manager: “Ma’am, I told you in person and over the phone that you would be charged $129.90.”

Customer: “You lying little b****! When I called your store to place this order, I was told I would get a discount! This is fraud! This is false advertising! My daughter is a lawyer and I will sue you! I will close this place down!”

Manager: “Ma’am, please calm down. You’re making a scene in front of all these other customers. Do you want your order, or would you like to leave?”

Customer: “I have a house full of kids for my grandson’s birthday! I don’t have time to get anything else. Give me my f****** order!”

Manager: “That will be $129.90.”

(The customer hands over her credit card and pays, all the while swearing and telling my manager she will sue the company.)

Customer: “I am only paying for these because you didn’t give me a choice. F*** you all! I am going to [Competitor] from now on, and you will be hearing from my daughter!”

Manager: “That’s fantastic. Now get out of my shop and never come back.”

(The lady stormed out with her order. It turns out she had tried the same thing at our sister store and failed. When she called to place the order at our store, she had made sure the manager was not there, and then berated one of my fifteen-year-old coworkers until she gave her the discount. Luckily for us, she is now our competitor’s problem.)