Unfiltered Story #223108
I work in fast food usually on the counter but tonight I was doing the drive thru order taker. It’s about 11:30 at night and a few of the events at local bars have let out so it’s unexpectedly busy. We’ve just had another rush and all our frozen drinks are in defrost (not working) so I’ve been telling people that order them that their not available and most of them just get coke instead. Then there’s this customer.
Me: “Hello, what can I get for you tonight?”
Customer: “Frozen coke”
Me: “I’m sorry, our frozen drinks aren’t working at the moment.”
Customer: “Well, what can you do?”
Me, thinking frozen drinks are only $1 maybe they just wanted to buy something cheap: “Our hamburgers are also only $1 right now if you like one of those.”
Customer: “But is it a frozen coke”
Me: “No, frozen drinks aren’t working sorry. But you could get a milkshake for $2 instead.”
Customer: “But is it frozen coke though.”
Me: “I’m sorry we can’t do frozen coke.”
Customer: “We only can here for a frozen coke.”
Me: “I’m sorry then, there’s nothing I can do.”
Customer: “Well now we have to wait for 5 minutes for nothing. What are supposed to do. Can we get a normal coke for the same price.”
Me: “Sorry, I’m not allowed to do that.”
Customer: “Well if we can’t get anything what are we supposed to do.”
Me: “You’ll just have to leave the drive thru.”
Customer: “There’s a car behind, we only came here for a frozen coke, we don’t want to wait 5 minutes for the other cars, why can’t you just give us a normal coke for $1.”
Me: “I’m sorry, I can’t do that. You’ll just have to wait, I’m sorry there’s nothing I can do.”
Customer: “Why can we just get a normal coke for $1, we’ll have to wait ages for…”
At this point the other person on the headsets must have told my manager what’s happening because she comes to my defense.
Manager: “We can’t change to prices, we aren’t allowed, if you’re not ordering anything you’ll need to move forward so we can take the next car’s order.”
Manager, to me on headset: “Close the window and ignore them when they get there, come get me if they leave the car or yell at you or anything.”
So I close the window take the next order and start getting more cups and things for counter while waiting for them to clear drive thru, I don’t know if they would have gotten violent but I didn’t want to be there to find out.