Gotta Give Them Credit For Trying, Part 5

, , , , | Right | November 28, 2020

I am a cashier at a large retail chain. We have our own payment option through the company app that works like Apple Pay.

Customer: “Hi, I’d like to use my [Company] Pay today. It’s my first time using it.”

Me: “Great! Just scan the QR code on the card reader.”

The payment option lights up on my monitor, but the transaction can’t be processed.

Me: “Sorry, ma’am, it says there is no money in that account so the payment can’t go through.”

Customer: “That’s ridiculous! Why not? Try it again.”

Me: *After another try* “Same thing. Do you have your account set up all the way?”

Customer: “Of course.”

She tries to show me her screen but I’m not trained to deal with tech problems.

Me: “Why don’t I call over my manager and see what they can do?”

My manager arrives and I explain the situation.

Manager: “Do you have a bank account connected to the app?”

Customer: *Narrows her eyes* “What does that mean?”

Manager: “Do you have a credit card connected to your account?”

Customer: *Visibly frustrated* “No! I don’t want my phone to have my credit card information. I don’t trust the security.”

Manager: “You need to have money on there to buy things.”

The customer angrily puts her phone away.

Customer: “Fine! I’ll just use my card. I am never shopping here again!”

She was there again the next week.

Related:
Gotta Give Them Credit For Trying, Part 4
Gotta Give Them Credit For Trying, Part 3
Gotta Give Them Credit For Trying, Part 2
Gotta Give Them Credit For Trying

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