Gotta Give Them Credit For Trying, Part 5
I am a cashier at a large retail chain. We have our own payment option through the company app that works like Apple Pay.
Customer: “Hi, I’d like to use my [Company] Pay today. It’s my first time using it.”
Me: “Great! Just scan the QR code on the card reader.”
The payment option lights up on my monitor, but the transaction can’t be processed.
Me: “Sorry, ma’am, it says there is no money in that account so the payment can’t go through.”
Customer: “That’s ridiculous! Why not? Try it again.”
Me: *After another try* “Same thing. Do you have your account set up all the way?”
Customer: “Of course.”
She tries to show me her screen but I’m not trained to deal with tech problems.
Me: “Why don’t I call over my manager and see what they can do?”
My manager arrives and I explain the situation.
Manager: “Do you have a bank account connected to the app?”
Customer: *Narrows her eyes* “What does that mean?”
Manager: “Do you have a credit card connected to your account?”
Customer: *Visibly frustrated* “No! I don’t want my phone to have my credit card information. I don’t trust the security.”
Manager: “You need to have money on there to buy things.”
The customer angrily puts her phone away.
Customer: “Fine! I’ll just use my card. I am never shopping here again!”
She was there again the next week.
Related:
Gotta Give Them Credit For Trying, Part 4
Gotta Give Them Credit For Trying, Part 3
Gotta Give Them Credit For Trying, Part 2
Gotta Give Them Credit For Trying
Question of the Week
Have you ever served a bad customer who got what they deserved?
