Choose Your Burger Battles
I work at the pickup window and hand out food and drinks to drive-thru customers. I have literally just clocked in, and I hand the woman at the window her food. She looks through the bag for a second and then turns to me.
Customer: “You forgot my burger.”
Me: “I’m not seeing a burger on your order. Are you sure you ordered it?”
Customer: “YES! Here, I’ll show you my receipt.”
She digs through her glove box and pulls out a receipt. She scans over it then looks at me with a smug grin. The customer is pointing at nothing in particular on the receipt:
Customer: “See, honey. It’s right here. Now, why don’t you be a good boy and fetch me the burger you forgot?”
There’s no burger on the receipt but I just want her to leave.
Me: “Right, so sorry, ma’am, I’ll just grab that real quick.”
I tell my coworkers to make a plain hamburger; I don’t know if she wanted a plain hamburger but that’s what she’s getting.
Me: “Okay, here’s that burger you ordered.”
Customer: “Yep.”
Me: “Have a nice day, ma’am.”
She flipped the bird and burned rubber out of our parking lot. I closed the window and audibly sighed.
Related:
Choose Your Bunless Battles
Question of the Week
Have you ever served a bad customer who got what they deserved?
