Choose Your Battles, Part 5
A customer is buying a book on learning sign language, which includes an instructional DVD.
Me: “Oh, that has a DVD with it. That’s a really good deal. I bet that’s a huge help.”
Customer: “Yeah, but I wish they put it on CD so I could learn it while I’m driving to and from work. Do you have any sign language CDs?”
Me: “You want to learn sign language… from a CD? While you’re driving?”
Customer: “Yeah! People learn languages while driving all the time!”
Me: “But not sign language.”
Customer: “Why not?”
I’m not even gonna bother.
Me: “…no, we do not have a sign language CD, ma’am. Is that everything?”
Related:
Choose Your Battles, Part 4
Choose Your Battles, Part 3
Choose Your Battles, Part 2
Choose Your Battles
Question of the Week
Have you ever served a bad customer who got what they deserved?