Back In The Old Days, This Probably Happened A Lot
Many moons ago, before the Internet, I was involved in telephone support helping end-users who are just learning about computers.
It was the Windows 95 era, most people were emerging from the DOS era of PC interfaces, and using a mouse and a GUI was very strange to them. One call involved a confused lady who was having some problem or other.
Me: “Please right-click on the desktop and tell me what comes up.”
I listened and heard a lot of strange scraping noises, and eventually, she said:
Caller: “Okay, I’ve written ‘CLICK’ on my desktop and nothing’s happened; what do I do next?”
Question of the Week
Have you ever served a bad customer who got what they deserved?