Another Case Of Wifitis, Part 2

I have to go out of town for a week and decided to travel by bus. I spend a few extra dollars to get a seat with a table on the lower level so that I can get some work done on the ride. An older woman sits down across from me, and for the first thirty minutes or so, we have some pleasant conversation. She asks me if I’ve ever had any trouble with this bus company before, to which I say no. She also shares some dried fruit snacks with me while we talk, which I happily accept. After the conversation comes to a natural stop, I pull out my laptop to write some emails using the bus’s onboard Wi-Fi. The Wi-Fi, however, appears to not be working.

Me: *Out loud* “Huh, that’s odd. The Wi-Fi on this bus doesn’t seem to be working.”

Woman: “What?! That’s ridiculous. It’s supposed to work! What’s even the point…”

I look at her kind of blankly, surprised by the outburst. It should be noted that she doesn’t appear to have any need for Wi-Fi since all she has with her is her phone — which she hasn’t touched once — her purse, and a book that she’s been reading.

Me: “Well, it’s not a huge issue. I have other stuff I can work on that doesn’t require Wi—”

Woman: *Cutting me off* “This is outrageous. I’m going to talk to the driver.”

She gets up and walks past the line on the ground where you’re not supposed to walk and starts talking to the driver. I don’t hear much except her frustrated tone of voice. She returns, sits back down across from me, and proceeds to call customer service for [Bus Company].

Woman: “I’m on the [time] bus from [Location #1] to [Location #2], and the Wi-Fi isn’t working and the driver won’t do anything about it. This is outrageous! I paid [price] for this ticket and I expect all of the amenities to be functional.” *Slowly and quietly into the receiver* “You. Are. A. Terrible. Company.”

She hangs up, looking frustrated. I’ve been working on my laptop during this exchange, feeling rather uncomfortable, and trying to ignore her. She then returns to her book and pulls out the dried fruit again.

Woman: “Do you want a piece?”

Me: “No, thanks. I’m not hungry.”

Why this woman decided to make a big stink about a service she wasn’t even using, I will never know.

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Another Case Of Wifitis