Your Mileage May Absolutely F****** Vary

Back in the days of cable TV and satellite dishes (the early 1990s), I am a tech who is usually called to handle the more complicated issues. I get a call from a manager who works with my direct manager, who is retiring.

Manager: “We need you to do a hard reset on [Customer]. [Call Centre Manager] left a note on the account to specifically call you.”

I log in and see that it’s full of notes of the worst kind about this customer. Over the years, he has been abusive, racist, and sexist, but mostly homophobic. Every time he gets a male worker at the call centre, he calls them homophobic slurs of the vilest kind. How this customer’s account hasn’t been closed by now is beyond me.

Me: “Why? What happened here? His account is a mess.”

Manager: “It was [Call Centre Manager]. He seems to have… been creative on his last day before retirement last week.”

As I am friends with that old call centre manager, I call him and ask for an explanation.

Call Centre Manager: “I totally did not remote into a customer’s cable box with a generic tech support password, put in a parental lock, hide all channels except for a very nice adult entertainment channel, and then leave.”

Me: “I see. So, you absolutely did not leave this homophobic customer’s cable service locked into only, and absolutely only, the gay adult channel?”

Call Centre Manager: “I absolutely did not do that. No. See you at my retirement barbeque on Saturday?”

Me: “I’ll be there!”